Knox Asset Intelligence 22.11 release notes

Mobile network usage dashboard chart

The Knox Asset Intelligence 22.11 release introduces a new Mobile network usage dashboard chart, which displays cellular signal information arranged by carrier network and SIM. This chart provides insight into which network generations are used per carrier. The five carriers with the longest cumulative connection durations are shown, along with the number of devices associated with each.

The information also includes the type of cellular network, the connection duration, and the cellular usage by carrier, enabling you to diagnose mobile network connectivity issues and avoid impacts to performance.

Additional drill down views for battery events

Starting with the 22.11 release, you can view new drill down pages for low battery, battery charging, and battery drain events. These drill down pages let you identify which devices were impacted over a certain time period, so that you can troubleshoot battery issues for them.

See General battery charts for more details.

Expanded views for each app usage dashboard chart

Prior to the 22.11 release, clicking > in the following dashboard charts took you to the same App usage expanded view:

• Total app usage
• Background app usage
• Foreground app usage
• Apps with highest network usage
• Apps with highest battery consumption

Starting with this release, clicking > on each app usage dashboard chart takes you to a unique expanded view with additional information related to that dashboard chart.

For more information, refer to App usage.

Minimum device count data filter for app usage

Before 22.11, small quantities of devices could report high usage statistics that weren’t representative of the entire device fleet. For example, if only one device logged a comparatively high amount of YouTube usage, the Apps with highest battery consumption chart showed the YouTube app as one of the top five apps consuming the most amount of battery.

This release adds a minimum device count option to the thresholds defined in the dashboard settings, which filters out outliers in charts.

See Configure your dashboard to learn more.

Support for secondary IMEIs on dual-SIM devices

Previously, Knox Asset Intelligence wouldn’t report the secondary IMEI (IMEI2) of dual-SIM devices.

Device search, device lists, and device detail pages on the console, as well as exported reports now support queries for a device’s secondary IMEI. If a dual-SIM device returns only one IMEI, the IMEI is denoted by either IMEI1 or IMEI2, depending on which SIM slot the card occupies on the device.

Disable auto-enrollment feature

Prior to the 22.11 release, you could choose to automatically enroll all devices uploaded by a reseller, but there was no way to revoke auto-enrollment for specific devices. Additionally, auto-enrollment was only available for devices when their status was Not enrolled.

Auto-enrollment can now be disabled for specific devices. Auto-enrollment is also now supported for devices with all statuses except for Pending.

For more details, refer to Enroll devices.

Improvements to dashboard settings

With this release, the Dashboard settings page is renamed to Settings and the feature descriptions under DATA UPLOAD are simplified.

See Configure your dashboard to learn more.

App diagnostics in the Knox Asset Intelligence agent

Extending the diagnostics features introduced in 22.08, this release adds app diagnostics to the Knox Asset Intelligence agent.

After selecting Diagnostics on the main screen, the device user selects App to see the following three categories of app issues:

• Application not responding
• Force close
• Abnormal event

They then choose a category to see a list of apps that reported that issue type over the last 24 hours. They can also send a debug log file by tapping Error report.

Refer to Use the agent app for more details.

Enhancements to battery state of health

With the 22.11 release, battery state of health information for certain device models with replaceable batteries is enhanced with data trained with a machine learning model.

Only certain device models are supported for the initial release. For more information, see Battery state of health.

Improvements to license replacement logic

Previously, when replacing a license for Knox Asset Intelligence, the new license required more total assignments than the number of activations on the license being replaced.

Now, a license can be replaced regardless of the assignments available on the new license. If more devices are selected for replacement than new assignments are available, the extra devices remain on the original license.