Knox Asset Intelligence 21.11 release notes

End of support for Internet Explorer 11

Microsoft announced that they will end support for Internet Explorer 11 (IE11) on June 15, 2022. In preparation for this, as of 21.11 (November 18, 2021), solutions on the Knox cloud service are no longer supported on Internet Explorer. The Knox cloud service is best accessed on Microsoft Edge, Google Chrome, or Mozilla Firefox.

Expanded device support

Knox Asset Intelligence previously only supported Samsung rugged devices running Knox 3.7.1, including the Galaxy XCover Pro and Galaxy Tab Active3.

With this release, Galaxy S21 devices running Knox 3.8 are now supported. For a comprehensive list of supported devices, see Devices Secured by Knox.

Today’s Device Issue Report

With 21.11, a new TODAY’S DEVICE ISSUE REPORT widget is added to the Knox Asset Intelligence dashboard.

Located below the TOTAL DEVICES widget, the device issue report highlights any issues that occurred during the day. IT admins can configure email alerts to be sent if the number of daily events exceeds certain percentage thresholds.

On-device diagnostics from the Knox Asset Intelligence agent app

In 21.11, device users can generate and send debug logs directly from their devices to the Knox Asset Intelligence console. IT admins can view these debug logs in-console, along with an error category and description. The logs can then be attached to a Knox Support ticket to aid in the troubleshooting process.

For more information, see Use the Knox Asset Intelligence app.

New SSID filter for abnormal Wi-Fi disconnection events

This release adds a feature to let you upload an SSID list from the Wi-Fi connectivity screen, allowing you to filter abnormal Wi-Fi disconnection events by SSID. Additionally, events are now broadcast to the server every time they occur instead of after a set time interval.

You can upload a list of SSIDs to the console and use them to filter device data. For example, you might want to view scanning data from devices connected to a specific Wi-Fi network.

Refer to Wi-Fi connectivity to learn more.

New scanning performance charts and data points

In 21.11, additional data points and charts are available for the scanning performance module. The new data points are as follows:

• UNUSED DEVICES — Records any devices without reported scan activity over the configured time period.
• CAMERA VS HARDWARE SCAN — Shows the number of scans performed by device cameras compared to those performed by hardware scanners.

Improved data in abnormal Wi-Fi disconnection CSV exports

Previously, when exporting abnormal Wi-Fi disconnection events as a CSV file, devices were grouped by unique events with the total number listed in the Device count column.

Now, Wi-Fi disconnection events are separated by device and identified with the corresponding device ID. SSID information is also included for each event entry. The updated CSV columns are as follows, with new columns in bold:

• Event
• Device ID
• AP vendo
• 11 reason
• AP type
• SSID
• BSSID
• Bands
• Power saving mode of device
• Device screen state

Improved data in App no response/force close CSV exports

Previously, when exporting data from the App no response and Force close modules as a CSV file, only information on the event class, number of event occurrences, and impacted devices was included.

Now, the device ID, app version, OS version, event class, call stack, and time are included in the CSV export. The call stack contains the detailed reason for the event, and assists IT admins in troubleshooting the cause of the event.

Consolidated app package names

Prior to Knox Asset Intelligence 21.11, some app package names appeared multiple times in different languages on the console.

With the 21.11 release, Knox Asset Intelligence consolidates all data associated with the duplicate app packages under the English name, allowing IT admins to identify usage metrics quickly and accurately.

Updated logic for battery state of health measurements

Starting from 21.11, the Measuring state is no longer available when Knox Asset Intelligence gathers battery state of health information from a device.

The Measuring state and the corresponding data collected from the last 5 charging cycles were originally designed to provide greater data accuracy, but the logic was improved so accurate battery state of health information can be captured without using 500% of the device’s battery first.

Improved search functionality for app insight pages

Now, you can search for package names in addition to app names. The search feature also supports partial package names. For example, searching com.samsung displays results for all packages containing com.samsung.