App runtime and battery usage data not collected when device is charging

Environment

• Knox Asset Intelligence

Overview

You may see your devices reporting network data in the Knox Asset Intelligence console, but not app runtime or battery usage data for the same period of time.

Device data collection while charging

The Knox Asset Intelligence agent gathers app usage data and network usage data from two different sources on the device. When charging, the agent doesn’t collect app runtime or battery usage data. However, the agent collects network data usage regardless of whether the device is charging.

As a result, the Knox Asset Intelligence console might show that the device transmits network data with no associated app runtime or battery usage.