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Manage email preferences

Last updated December 19th, 2024

This document is new for the Knox cloud services 25.01 UAT.

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Knox Asset Intelligence can send email alerts to you or other admins in your organization whenever certain network, app, or battery issues are detected.

You can manage your email alerts in one of two ways:

  • On the Knox Admin Portal Settings page, go to KNOX ASSET INTELLIGENCE, click ISSUE REPORT SETTING.
  • On the Dashboard Settings page, go to the THRESHOLDS tab, click EMAIL PREFERENCES.

The Issue report setting page opens, regardless of your path. On this page, select the type of alerts you want receive from Knox Intelligence: Network, App, or Battery.

network email preferences

When sending Network related email alerts, you can choose to send alerts based on the Today’s issues report, Anomaly detection report, or both.

You can send email alerts whenever network-related events cross the reporting threshold in Today’s issues. The following network related issues can trigger email alerts:

  • Wi-Fi disconnection

To configure network related email alerts:

  1. Select whether you want to get email alerts when event counts pass the yellow threshold, red threshold, or both.
  2. Select who you want to send email alerts to:
    • Send email to all admins when network issue event thresholds are crossed.
    • Send email to device group managers when network issue event thresholds are crossed for devices in their groups. Enter the group manager email in the provided field.

Anomaly detection (Labs)

If you’re collecting network latency data from your enterprise devices, you can choose to get an email alert within two hours of a detected latency-related anomaly.

If you enabled email alerts for this option, all admins receive alerts when network latency anomalies are detected.

You can send email alerts whenever app-related events cross a reporting threshold in Today’s issues. The following app related issues can trigger email alerts:

  • App no response
  • App forced close
  • Abnormal app events

To configure app related email alerts:

  1. Select whether you want to get email alerts when event counts pass the yellow threshold, red threshold, or both.
  2. (Optional) Select whether you want to only collect app issues for Managed apps.
  3. Select who you want to send email alerts to:
    • Send email to all admins when network issue event thresholds are crossed.
    • Send email to device group managers when network issue event thresholds are crossed for devices in their groups. Enter the group manager email in the provided field.

Anomaly detection

If you’re collecting app data from your enterprise devices, you can choose to get an email alert whenever app-related anomalies (Abnormal, FC, or ANR) are detected.

If you enabled email alerts for this option, all admins receive alerts when network latency anomalies are detected.

You can send email alerts whenever battery-related events cross a reporting threshold in Today’s issues. The following app related issues can trigger email alerts:

  • Low battery at shift start

To configure battery related email alerts:

  1. Select whether you want to get email alerts when event counts pass the yellow threshold, red threshold, or both.
  2. Select who you want to send email alerts to:
    • Send email to all admins when network issue event thresholds are crossed.
    • Send email to device group managers when network issue event thresholds are crossed for devices in their groups. Enter the group manager email in the provided field.

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