Add devices

Before you can use Knox Asset Intelligence, you’re going to need devices added to your Knox account. After devices are added, you can begin the enrollment process.

There are two ways to add devices to your account:

• By purchasing devices from a Samsung-approved reseller.

• By uploading your own Android devices in bulk, through a CSV file.

  If you are uploading your own devices, you must ensure that they are compatible and running an appropriate Knox version.

Reseller method

When you purchase devices from a Samsung-approved reseller, the reseller can directly upload devices to your Knox account during the transaction. To allow resellers to upload devices directly to your account, you must provide them your Knox customer ID, which can be found by clicking your account icon in the top-right corner of the console.

After your reseller uploads your purchased devices to your account for the first time, they will appear in the UPLOADS tab of the Devices page. You will have to approve the upload before you can use the devices. To do this:

1. Locate the Pending reseller upload, then click View. On the following page, you’ll see the upload’s details including the reseller’s ID, upload ID, and all device IMEI numbers included in the upload.

   

2. Click APPROVE ALL DEVICES, then APPROVE.

   

3. In the Set reseller preferences window, you can choose whether you want to manage preferences for this specific reseller, or return to the devices page:

   • Click SET PREFERENCES to go to the Knox Admin Portal’s Manage reseller preferences page where you can choose to automatically approve from this reseller, thus eliminating the need to manually approve subsequent uploads in the future.
   • Click BACK TO UPLOADS if you don’t want to set the reseller preferences at this time and return to the UPLOADS tab.

4. After devices are approved, they will show up in the list in the DEVICES tab with a status set to Not enrolled.

Bulk upload method

If you purchased your devices without a reseller, you can manually upload the IMEIs to your Knox Asset Intelligence console. To do this:

1. Go to the Devices page, then click ACTIONS > Upload device(s).

   

   Alternatively, you can upload devices by going to the BULK ACTIONS tab, then clicking UPLOAD DEVICES.

2. Download the provided CSV template, then fill it out with one IMEI number per line (up to 10,000).

3. Upload your CSV file, then click SUBMIT.

4. After devices are approved, they will show up in the list in the DEVICES tab with a status set to Not enrolled.