Configure dashboard settings

After your devices get added to the Knox Asset Intelligence console and are enrolled in the service, you can begin using the Dashboard to view business insights related to your fleet’s app, battery, and network usage without any additional setup.

However, if you want to customize your Dashboard layout, define thresholds in order to receive alerts, or configure work shifts, then you’ll need to configure your Dashboard Settings. To do this, click Settings near the top-right corner of the Dashboard. The Dashboard settings page is divided into the following tabs:

• Data conditions
• Customize
• Thresholds
• Network
• Apps

Data Conditions

The Data conditions tab lets you to define when and how data gets collected, and the type of data that gets collected by the Knox Asset Intelligence service. This tab consists of the following sections:

• Work shift data collection
• Data upload

Work shift data collection

By default, Knox Asset Intelligence collects data at all times (if data is available). However, if you want to only collect data at certain times or under certain conditions, then you can enable the Work shift configuration option. Once enabled, data will only be collected under one of these conditions:

1. During a specific time window on certain days.
2. When devices connect to an allowed Wi-Fi access point.
3. When managed app activity is detected.

For example, if you only want to collect work-related data from 9-5 PM on weekdays, you can set Work shift configuration to do so accordingly. By default, the work shift setting is turned off, and the devices collect data throughout the day. A shift end is detected when a device hasn’t reported activity from a managed app or connected to an allowlisted access point for longer than two hours.

You can manage the Wi-Fi SSID allowlist and managed app list by clicking the corresponding links, and specify individual managed apps that will trigger a work shift.

Data upload

The Data upload section lets you specify what type of data gets collected, and — for some insights — how often data gets collected. The following table describes the data upload options available. Select a data upload option checkbox in each category to let Knox Asset Intelligence collect that specific type of data from your devices. To disable data collection for an entire category altogether, toggle the category option off.

Network

App

Battery

There are no individual data upload options for battery data. Toggle the Battery category to enable or disable battery data upload altogether.

System

Location tracking

Customize

If you prefer to focus on certain data insights, you can define which tiles appear on your dashboard. Select or clear one or more insights and save your changes to remove the corresponding tiles from your dashboard without impacting reported data.

Thresholds

On the THRESHOLDS tab, you can set the conditions for when certain dashboard insights trigger alerts. This tab is broken down into the following sections:

• Today’s issues
• Network
• Apps
• Battery

Today’s issues

Drag the sliders to adjust the yellow and red thresholds, which represent the percentage of impacted devices required before an alert is sent.

Take, for example, a case where you’re managing a group of 100 devices. The yellow alert threshold for Abnormal app events is set to 15% and the red threshold is set to 25%. You would receive an email alert when 16 devices report an abnormal app event, and another when 26 devices report an event.

TODAY’S ISSUES also supports device groups. Admins can set a minimum number of devices for a group to trigger an email alert. Doing so ensures you only receive relevant alerts for the devices you’re managing.

Under the sliders, enter a minimum number of devices for a group. Any device groups below the specified minimum size are ignored in threshold event calculations.

Knox Asset Intelligence also allows you to manage the types of report data you receive. There are two ways to manage your report preferences:

• Through the Reporting menu in Manage services & preferences
• By clicking EMAIL PREFERENCES in the bottom-right corner of TODAY’S ISSUES

Choosing either option takes you to a menu where you can select whether to receive reports for app-related issues, Wi-Fi-related issues, battery-related issues, or all of them. If you’ve configured a list of managed apps, only managed app issues are reported by default.

Network

Wi-Fi Disconnections

You may want to track whether a certain number of Wi-Fi disconnection events are occurring, based on the following conditions:

• BSSIDs (basic service set identifiers) with a certain number of disconnection events, per day
• Devices with a certain number of disconnection events, per day
• Groups that contain devices with a certain number of disconnection events, per day

Enter a number of events as a threshold for each category. This number must exceed 1. Once the detected number of disconnection events exceeds the threshold, an email alert is triggered.

In the top-right corner of the NETWORK section, enable Recommended Wi-Fi disconnection thresholds to have the service intelligently define Wi-Fi disconnection event thresholds based on an internal statistical model. This option is only available once Knox Asset Intelligence has collected enough network data from your devices. If you enable the recommended values and save your changes, the existing threshold values are overridden for all admins in your tenant.

Data usage by connection type (mobile)

To set this alert threshold, set a data usage value in GB, then a day of the month for which the alert is triggered.

For example, you can set an alert to show when your entire fleet uses more than 100 GB of mobile data since the 4th of each month.

• If your current day is the 5th of the month, you’ll see an alert if your fleet consumed more than 100 GB of mobile data since the 4th of this month.
• If your current day is the 3rd of the month, you’ll see an alert if your fleet consumed more than 100 GB of mobile data since the 4th of last month.
• If your curent date is the 4th of the month, you will not see an alert since the data has not passed yet.

App

To identify apps that are consuming abnormally large amounts of battery or network data, you can set threshold percentages for both battery consumption and network usage. These thresholds are measured per day and per device. If an app exceeds one of the thresholds, the device records it as an event and the data is displayed as an insight in the relevant dashboard charts.

If a small number of your devices are reporting high app usage statistics that aren’t representative of the whole device fleet, you can also enter a minimum device count to ignore app data from those devices.

In the top-right corner of the APP section, enable Recommended app thresholds to have the service intelligently define app battery and network consumption event thresholds based on an internal statistical model.

If you’ve added Managed Applications in Settings > MANAGED APPS, you’ll see a checkbox indicating that only managed apps are used by default when calculating recommended app battery and network consumption. To calculate recommended thresholds based on all apps in your organization, clear the checkbox.

Battery

In the THRESHOLDS > BATTERY section, you can define the conditions that determine when data gets reported, and when alerts get triggered.

You can configure two categories of battery thresholds:

• General data thresholds that affect all battery insights
• Alert thresholds that affect the battery tiles on the Dashboard

General data thresholds

Alert thresholds

Recommended thresholds

In the top-right corner of the BATTERY section, enable Recommended low battery & battery drain thresholds to have the system intelligently define battery event thresholds based on an internal statistical model.

Network

The NETWORK tab lets you manage your SSID allowlist and latency test servers.

Manage SSID allowlist

Select whether you want to capture data for all SSIDs or only for certain SSIDs.

If you choose to capture data only for allowlisted SSIDs, enter an SSID in the provided field. Click ADD SSID to add more, up to a maximum of 10. When you’re finished, click SAVE.

Your Wi-Fi connectivity events are then captured based on the option you selected.

Manage and configure latency tests

If your enterprise has self-hosted servers, you can use Knox Asset Intelligence to actively monitor your device fleet’s network connectivity performance. By performing a latency test on your corporate server, you can troubleshoot whether network connectivity issues might be caused by the client, the server, or intermediate network infrastructure problems.

To perform a latency test, you’ll first need to define a test time. Select at least one of the following options:

Once you’ve selected a test period, you’ll need to add your server information. You can add up to five test servers. For each test server, you can select one of the following three types of latency tests:

In the Related apps field, you can manually enter one or more easy-to-remember app names to associate with the managed server.

For example, if you have a managed server with IP address 105.260.209.81, you can give it related app names like Knox Capture and Knox Authentication Manager to help you easily associate the IP address with the type of apps that reach that server.

If you want to set a time limit for each latency test, you can define a Timeout threshold, in milliseconds, for each server. If a device performs a latency test and doesn’t receive a response within the threshold, a Failed event is recorded. You can view all the total count of failed events in the Network latency response time insight’s expanded view.

Apps

The Apps tab lets you configure how manage-app data is collected and displayed on the Dashboard.

Manage system apps

By default, Knox Asset Intelligence doesn’t collect data for system apps deployed in your fleet. System apps include Android system apps, or pre-loaded apps with no icons on the home launcher. If you want to collect system app data, enable the Collect system application data option

Select managed apps

By default, all apps deployed in your fleet are categorized as Unmanaged Apps in Knox Assset Intelligence. By categorizing apps as Managed Apps, you can enable special filters to only show these (managed)j apps on the Dashboard and detailed pages. To do this, move one or more apps from the Unmanaged Apps list to the Managed Apps list, then select Show only my managed apps in the dashboard and in the app detailed pages.

In addition to filtering, you can also configure Knox Asset Intelligence to provide recommended threshold values for battery and network consumption, using only your managed apps. This ensures that you only get recommendations based on the apps that matter to your organization, and not all apps in your fleet. To do this, select Use only managed apps to calculate the recommended threshold value for battery and network consumption.