Battery health
Last updated April 3rd, 2024
On this tab
The Battery state of health (SOH) insight provides a summary of your device fleet’s overall battery condition and how much of its original charge the battery can hold.
Main tile view
On the insight’s main tile view, you’ll see your fleet’s battery health put into one of three categories.
| Status | Battery |
|---|---|
| Good | 75% and higher |
| Normal | 55 to 75% |
| Bad | 55% and lower |
Hover over a chart segment to view the total number of devices in that category, as well as the category’s overall percentage within the fleet. You can use this information to help efficiently plan for your devices’ battery replacements.
Expanded view
Click the expanded view button (>) to view all devices and their status. If you only want to view data related to a specific status, click either Good, Normal, or Bad in the tile list.
On the Expanded view page, you’ll see battery state of health (Good, Normal, Bad) followed by a value in the BATTERY SOH column.
For example, Good (74) would indicate that the device’s battery health is in a Good state, and that it is able to hold approximately 74% of its original charge.
In addition to the SOH column, you’ll find other useful information to help you analyze the health of your device batteries.
The CHARGING CYCLE column lets you know how many times your device’s battery went through a full cycle of charging and discharging. In other words, how many times the battery went from full to empty, and then from empty back to full.
Charging cycle data is only available for devices with non-replaceable batteries, or smart batteries.
The FULL CHARGE BATTERY TIME column provides an estimate of how long a fully-charged battery will last for each particular device.
This document was updated for the Knox cloud services 25.01 UAT.
On this tab
The Battery health insight provides a summary of your device fleet’s overall battery condition and how much of its original charge the battery can hold.
Samsung only performs battery diagnostics on devices with non-replaceable batteries or smart batteries, where charging cycle data is available. For replaceable battery models, battery health data reported by Knox Asset Intelligence is only provided as a reference, with the assumption that the device’s battery has reached considerable charging cycle counts.
Dashboard tile
The Battery health dashboard tile provides a summary of your fleet’s battery conditions, separated into four categories:
- Good: The device battery is holding its original charge.
- Normal: The device battery is holding most of its original charge.
- Weak: The device battery has minor deterioration from repeated charging. You should consider replacing the battery when possible.
- Bad: The device battery has deteriorated from repeated charging, but the device was not used or charged frequently. Complete battery replacement is strongly recommended.
This insight always displays the battery condition of your devices based on the current day (as indicated by the Today flag), regardless of the selected reporting period.
Chart
On the tile’s chart, you’ll see a breakdown of each battery health state, as well as the total number of devices reporting battery health data.
Hover over a chart segment to view the total number of devices in that category, as well as the category’s overall percentage within the fleet. This data corresponds with the data in the table below.
Table and Notification area
Click any battery health state in the table to view additional health details on an expanded view page, broken down by each device ID. In the notification area, you’ll also get an alert when devices indicate a Bad battery status.
Expanded view
The expanded view page displays additional details to help you analyze your fleet’s battery health. In addition to the battery statuses (Good, Normal, Weak, Bad), the following information is also available:
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FULL CHARGE BATTERY TIME provides an estimate of how long a fully-charged battery will last for each particular device.
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CHARGING CYCLE lets you know how many times your device’s battery went through a full cycle of charging and discharging. In other words, how many times the battery went from full to empty, and then from empty back to full.
Charging cycle data is only available for devices with non-replaceable batteries, or smart batteries.
Click a DEVICE ID to open the device details panel. From there, you can navigate to the APPS section to create an app usage report to help you analyze battery-related issues in greater detail.
Select a device, then click ACTIONS to request debug logs and snapshots to help you troubleshoot battery issues. To review battery health data offline, you can also click Download as CSV to get the health data sent to you in an email.
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