Battery health

The Battery health insight provides a summary of your device fleet’s overall battery condition and how much of its original charge the battery can hold.

Dashboard tile

This insight’s dashboard tile provides a summary of your fleet’s battery conditions, separated into four categories:

• Good: The device battery is holding its original charge.
• Normal: The device battery is holding most of its original charge.
• Weak: The device battery has minor deterioration from repeated charging. You should consider replacing the battery when possible.
• Bad: The device battery has deteriorated from repeated charging, but the device was not used or charged frequently. Complete battery replacement is strongly recommended.

Chart

On the tile’s chart, you’ll see a breakdown of each battery health state, as well as the total number of devices reporting battery health data. Hover over a chart segment to view the total number of devices in that category, as well as the category’s overall percentage within the fleet. This data corresponds with the data in the table below.

Table and Notification area

Click any battery health state in the table to view additional health details on an expanded view page, broken down by each device ID. In the notification area, you’ll also get an alert when devices indicate a Bad battery status.

Expanded view

The expanded view page displays additional details to help you analyze your fleet’s battery health, including the following:

• BATTERY HEALTH provides the currently assessed battery health state (Good, Normal, Weak, Bad), along with the raw battery state of health (SOH) value in brackets. This state is determined by analyzing the available battery SOH and charging cycle data. If the device’s current charging cycle is under 30, then battery health is not diagnosed and Unknown is displayed in the column.

• CHARGING CYCLE lets you know how many times your device’s battery went through a full cycle of charging and discharging. In other words, how many times the battery went from full to empty, and then from empty back to full.

  Charging cycle data is only available for devices with non-replaceable batteries, or smart batteries.

• FULL CHARGE BATTERY TIME provides an estimate of how long a fully-charged battery will last for each particular device.

Click a DEVICE ID to open the device details panel. From there, you can navigate to the APPS section to create an app usage report to help you analyze battery-related issues in greater detail.

Select a device, then click ACTIONS to request debug logs and snapshots to help you troubleshoot battery issues. To review battery health data offline, you can also click Download as CSV to get the health data sent to you in an email.