Bulk actions

The BULK ACTIONS tab provides you with an easier and efficient way to manage large fleets of devices. To perform any bulk action, you need to first enter device details and any other data in a CSV template in the required format and then upload the file.

Assign common tags

You can assign up to 10 common tags to multiple devices in a single bulk action. Use the provided CSV template to add, assign, and remove common tags in bulk.

To download the CSV template, click Assign common tags, and click Download CSV template on the page. You must provide device IMEIs or serial numbers and corresponding common tags in the template. If you specify a new tag, it’s added to the common tag list after upload.

To assign common tags, click Assign common tags, browse and select the CSV file, and click Submit. You can also overwrite or remove any common tags assigned to devices.

Delete devices

You can use a CSV template to delete up to 10,000 devices in a single bulk action.

To download the CSV template, click Delete devices and click Download CSV template on the page.

To delete devices, click Delete devices, browse and select the CSV file, and click Continue. Then provide a reason for the deletion in the Delete devices dialog, and click Delete.

If the deletion is successful, the devices listed in the CSV file are deleted from all supported services in the Knox Admin Portal, including Knox Remote Support. If the deletion fails or is only partially successful, you’ll see a notification with a link to download a CSV file containing more information.

Assign enrollment profiles

You can use a CSV template to assign enrollment profiles and user credentials for up to 10,000 devices in a single bulk action.

To download the CSV template, click Assign enrollment profile and click Download CSV template on the page. For more information about using the CSV template, click How to prepare your CSV file.

To assign enrollment profiles, click Assign enrollment profile, browse and select the CSV file, and click Submit. You can also select Overwrite existing user credentials to replace users’ existing passwords with ones specified in the CSV file.

Unassign enrollment profiles

You can remove enrollment profiles and clear user credentials for up to 10,000 devices using a CSV template.

To download the CSV template, click Unassign enrollment profile and click Download CSV template on the page. You must list the IMEIs or serial numbers of the devices in the CSV file. For more information about using the CSV template, click How to prepare your CSV file on the page.

To remove enrollment profiles, click Unassign enrollment profile, browse and select the CSV file listing the IMEIs or serial numbers of the devices, and click Submit. You can select Unassign user credentials from these devices to remove any user IDs or passwords from the devices.

Reassign license key

You can replace the existing license and reassign a different license key for up to 10,000 devices using a CSV template. Bulk reassignment of licenses is supported for all devices, including the BYOD and non-Samsung devices enrolled in Knox Manage.

To download the CSV template, click Reassign license key and click Download CSV template on the page. You must list the IMEIs or serial numbers of the devices in the CSV file. For more information about using the CSV template, click How to prepare your CSV file on the page.

To reassign a license key:

1. Click Reassign license key in the BULK ACTIONS tab.
2. Browse and select the CSV file listing the IMEIs or serial numbers of the devices, and click Continue.
3. Select the license to be reassigned to the devices listed in the CSV file, and click Submit.

Assign a Samsung Care+ for Business license key

You can assign a Samsung Care+ for Business license to activate up to 10,000 devices using a CSV template.

To download the CSV template, click Assign license key and click Download CSV template on the page. You must list the IMEIs or serial numbers of the devices to be activated in the CSV file. For more information about using the CSV template, click How to prepare your CSV file on the page.

To assign a Samsung Care+ for Business license:

1. Click Assign license key in the BULK ACTIONS tab.
2. Browse and select the CSV file listing the IMEIs or serial numbers of the devices.
3. Select a Samsung Care+ for Business license, and click Submit.

Upload devices

If Knox E-FOTA, Knox Asset Intelligence, and Samsung Care+ for Business are enabled for you in Settings > Show/Hide services, you can upload up to 10,000 devices to these services from the BULK ACTIONS tab.

To upload devices for Knox E-FOTA, Knox Asset Intelligence, and Samsung Care+ for Business, you must have the Devices and Uploads > Manage devices permission for the service.

To upload devices:

1. Click Upload devices in the BULK ACTIONS tab. The Upload devices page displays.

2. Click Download CSV template to get the template and enter devices details in the specified format.

3. Click Browse file and select the CSV file to upload.

4. Click Continue.

5. (Optional) If uploading devices to Knox E-FOTA, select a campaign and click Continue.

If the device upload is successful, the common device list opens to show the devices uploaded for the specific Knox cloud service. You can download the device list as a CSV file, if required.

All device uploads are displayed on the UPLOADS tab as well.