Customize the portal

Last updated November 19th, 2025

The Knox Admin Portal can be customized to fit your needs. You can change your default landing page and choose which services are shown in the navigation pane.

Change your default landing page

By default, the Knox Admin Portal dashboard is shown when you sign in as a new user. This dashboard provides helpful information about new features, services, and other resources to help you manage your devices more effectively. If you prefer, you can set the dashboard of a service console to show when you sign in instead.

To change the Knox Admin Portal landing page:

In the top-right corner, click your account icon > Settings.
Click DEFAULT LANDING PAGE.
Select the Knox Admin Portal dashboard or a service-specific dashboard you want to see when you sign in, then click SAVE.

The next time you sign in to the Knox Admin Portal, you’ll see the option you chose.

About the Knox Admin Portal dashboard

The Knox Admin Portal dashboard displays information to help you manage devices, licenses, and other common resources across your Knox services.

Action cards. If any services need your attention, notifications display here.
Get started banner. Intended for first-time users, this banner provides helpful tips on how to set up the Knox Admin Portal and its services. After you dismiss it, you can open it again by clicking Get started in the support center.
Device alerts. Shows devices, separated by service, that need your attention. Learn more about the possible device states in View device states.
Open support tickets. See a list of support tickets that you submitted, along with the status of each.
Knox highlights. Displays featured content. Click > to see the full list of relevant resources.
Quick links. A list of links you can configure to help you navigate the Knox Admin Portal more easily. Click SETTINGS to add or edit service-specific links.
Active licenses. An overview of the Knox licenses associated with your account, except for Knox Guard and expired licenses. You’re notified here of licenses that are expiring within 30 days.

You can also choose which information you want to see on your dashboard — other than the action cards and Get started banner, which are always shown. There are two ways to access the Customize dashboard page:

On the dashboard, click SETTINGS .
Click your account icon, then click Settings to open the settings page. Then, click CUSTOMIZE DASHBOARD.

By default, all available tiles are selected and shown. If you deselect a tile and save your changes, it won’t be shown on the dashboard anymore.

Show or hide services

If you want to use only a select few Knox services, you can choose to hide other services in the Knox Admin Portal.

To choose which services to show or hide:

Click your account icon, then click Settings to open the settings page.
Click SHOW/HIDE SERVICES.
Select only the services you want to see in the Knox Admin Portal, then click CONFIRM.

The Knox Admin Portal updates to show the services you selected. If you deselect a service and save your changes, you won’t be able to see it in the navigation pane anymore or receive email notifications for it. However, all settings and data associated with that service are saved, and are restored if you select that service again later.

Customize your dashboard

To select the information you want to view in the Knox Admin Portal dashboard:

Click your account icon, then click Settings to open the settings page.
Click CUSTOMIZE DASHBOARD.
Select the information you want to view. The corresponding cards display on the dashboard:
- Device alerts: Shows devices, separated by service, that need your attention. Learn more about the possible device states in View device states.
- Open support tickets: See a list of support tickets that you submitted, along with the status of each.
- Knox highlights: Displays featured content. Click > to see the full list of relevant resources.
- Quick links: A list of links you can configure to help you navigate the Knox Admin Portal more easily. To add or edit service-specific links, click > SETTINGS in the Quick Links card on the dashboard.
- Active licenses: An overview of the Knox licenses associated with your account, except for Knox Guard and expired licenses. You’re notified here of licenses that are expiring within 30 days.
- Knox on-premises solutions: Displays links to download offline apps.
Click SAVE.

Set preferences for email notifications

You can enable email notifications for each Knox cloud service and specify the feature updates for which you’d like to receive them. For Knox E-FOTA, you can also choose to receive daily notifications instead of individual notifications for each update.

Customize session expiry duration

As a security measure, users are automatically signed out of Knox Admin Portal if they’re inactive for an extended period of time. If a user’s session expires, a subsequent signin is required to access the Knox Admin Portal. The default duration of session expiry is 60 minutes.

Users can view the countdown for their session’s expiry in the footer of the Knox Admin Portal, and can reset it to extend their session to the default duration of 60 minutes. However, as a super-admin, you can customize the default session duration for the users in your tenant. To do so:

Click your account icon, then click Settings to open the settings page.
Click SESSION. The Set session timeout page appears.
Choose a duration in the End session after drop-down:
- Select an available duration option.
- Select Custom duration and set a time period between 10 to 60 minutes.
Click SAVE to set the new session timeout.

Configure cookies

Cookies are used to improve your experience with Knox cloud services. Some cookies are essential, while others are optional and help us enhance your use of our services. You can select your preferences for the cookie settings and change your cookie settings at any time.

Configure company account settings

Company information from your Samsung account for Business console is displayed in the Knox Admin Portal and can be updated if you have the Common > Company account settings > Manage company account settings permission.

To view and update company information in the Knox Admin Portal:

Click your account icon, then click Settings > COMPANY ACCOUNT SETTINGS. The Company account settings page opens and shows the Company information and Identity provider tabs.
On the Company information tab, you can:
- Edit the required company information, and click Save information.
- Click View organization information to go to the Samsung account for Business console and update company information.
On the Identity provider tab, click Samsung account for Business to go to the Samsung account for Business console and turn on identity federation.
Click Close.

Manage MSP Permissions

By default, Managed Service Providers (MSPs) managing your Knox account do not have access to view or manage admins and roles for your services.

If your Knox account is managed by an MSP, you can grant them access to manage admins and roles as follows:

Click your account icon, then click Settings > MANAGE MSP PERMISSIONS. The Manage MSP permissions page opens.
Use the Manage admins and roles toggle to allow or prevent the MSP from viewing and managing admin and role information.
Click SAVE.

Delink MSP account

If you want to remove an MSP who manages your Knox account, you can initiate a request to delink their account. When they accept your request, their access is revoked and they cannot access your data. Any licenses added by the MSP remain in your account.

If your Knox account is managed by an MSP, you can delink their account as follows:

Click your account icon, then click Settings > DELINK MSP ACCOUNT. The Delink MSP account page opens.
Select the checkbox I understand the delinking process and I want to send a delink request to the <MSP name> team.
Click DELINK.