Enable two-step verification

Two-step verification reduces the risk of someone accessing your account information in the event that your password has been compromised.

This additional security measure requires you to enter a code from a second form of authentication, in addition to your existing password, when you sign in to your account.

To enable two-step verification:

1. Sign in to the Knox Admin Portal using your Samsung account.
2. In the top-right corner, click your account icon > My account.
3. On the Manage your Account page, under KEEP YOUR ACCOUNT SECURE, click SET UP TWO-STEP VERIFICATION.

4. You’ll then be redirected to your Samsung account page to verify your identity. In the dialog, enter your account password and click Confirm.
5. Under Password and security, select Two-step verification.

6. Enter your phone number, then click Send code.
7. Enter the verification code sent to your phone number. Next, click Verify, then Done.
8. (Optional) Download or print your backup codes, so you can still complete two-step verification if your phone is lost or stolen.

Once your two-step verification has been enabled, you will be prompted to enter a verification code sent to your phone number each time you sign in.

Additional options for receiving verification codes

Once you’ve registered your phone number for two-factor verification, you have the option of receiving verification codes in several different ways.

To view your additional options:

1. Sign in to the Knox Admin Portal using your Samsung account.
2. In the top-right corner, click your account icon > My account.
3. On the Manage your Account page, under KEEP YOUR ACCOUNT SECURE, click SET UP TWO-STEP VERIFICATION.
4. You’ll then be redirected to your Samsung account page. To verify your identity, enter your account password and click Confirm.
5. On the Security page, under Password and security, you’ll see that Two-step verification is now turned on. Click Two-step verification.
6. Under Two-step verification, you’ll see several options for receiving verification codes. Select one or more option(s) that best suit your organization.

See below for more information on each option.

Phone number

This option allows you to receive verification codes by text message sent to your preferred phone number.

Authenticator app

Authenticator apps, such as Microsoft Authenticator and Google OTP, are an additional way to receive verification codes. Rather than entering a code from a text message, you’ll enter a one-time passcode (OTP) from your authenticator app.

To begin using an authenticator app, you’ll first need to install one on your device. See Install an authenticator app for further instructions.

Once you’ve successfully installed the app on your device, you’ll need to add your Samsung account to the authenticator app.

To do this:

1. Go to Security > Two-step verification > Authenticator app.
2. On the Set up your authenticator app page, either scan the QR code or manually enter the key in your authenticator app to add it to your Samsung account. Click Next.
3. Enter the code from your authenticator app in the Verify your authenticator app field, then click Verify.

Send code to your devices

This feature allows you to receive verification codes as notifications on your Galaxy devices. You’ll then need to enter the verification code, alongside your ID and password, to sign in.

To use this method, you’ll need to first add one or more Galaxy device(s). To do this, simply sign in to your Samsung account on the Galaxy device.

To view your Galaxy devices, go to Security > Two-step verification > Send code to your devices. Use the toggle key to select which devices you’d like to send codes to.

Backup codes

Backup codes make it possible to complete two-step verification even if other verification methods can’t be used.

To view your backup codes, go to Security > Two-step verification > Backup codes. On this page, you’ll see 5 unique 9-digit codes displayed. Download and print these codes so you can access them when needed.

To use your backup codes to sign in to your Samsung account:

1. Sign in to the Knox Admin Portal using your Samsung account.
2. When prompted to use two-step verification, click Didn’t get the verification code?
3. On the Two-step verification page, click Verify with backup code.
4. Enter one of your saved backup codes, then click Verify.

Trusted device(s)

This feature gives you the ability to bypass two-step verification by designating one or more device(s) as trusted. To do this, you’ll need to select the Skip two step verification on this device next time checkbox when entering your verification code for the first time.

From now on, you can sign in on this device without two-step verification.