Using + gesture during enrollment results in the error “Tablet/Phone already enrolled”

Environment

• Knox Mobile Enrollment (KME)
• Knox Configure (KC)
• Knox Deployment App (KDA)

Overview

Some users are encountering a Tablet/Phone is already enrolled error when trying to enroll the device by drawing a plus (+) symbol on the Let’s go screen in the setup wizard.

Cause

This is expected behavior. If your device was previously enrolled using the + gesture, after performing a factory reset on the device, attempting to use the + gesture to enroll the device again results in this error.

Resolution

If a device has already been enrolled with the + gesture, you do not need to use the gesture to enroll it again as the device already exists in your account.

From your KC or KME console, you can assign a profile to the device. Once you factory reset the device, the profile is automatically downloaded after the device connects to a network during the setup wizard.

Additional information

For KC gesture enrollment, see the KC admin guide.