Home / Samsung Knox / Knox knowledge base articles /

What can I do if I’m not receiving the verification email when registering for a Samsung Account?

Last updated January 22nd, 2025

Categories:

Account

The following table lists potential scenarios where you may not receive the verification email, and actions you can try to resolve the issue:

Scenario Action
Your email app is filtering out the verification email.
  1. Check your email app's junk or spam folder for a verification email from:
    • For Samsung account: SA.noreply@samsung-mail.com
    • For Samsung account for Business: SA.noreply@mail.samsungaccount.net
  2. Check your email app's automatic filter rules.
Your company's email server is filtering out the verification email.
  1. Check your email app's automatic filter rules.
  2. Your company's IT admin needs to update the email server's allowlist to include either of the following:
    • For Samsung account:
      • The domain: samsung-mail.com
      • The sending email address: SA.noreply@samsung-mail.com
    • For Samsung account for Business:
      • The domain: samsungaccount.net
      • The sending email address: SA.noreply@mail.samsungaccount.net

    For more information, see Advanced configuration for mail administrators.

Advanced Configuration for Mail Administrators

The samsung-mail.com servers use the Sender Policy Framework (SPF), as specified in RFC 7208 to guarantee that specific emails originate from us. In the rare event that your domain has issues receiving emails from samsung-mail.com, please review your mail logs to determine the cause.

On this page

Is this page helpful?