How to collect browser logs for troubleshooting

Environment

• Google Chrome
• Microsoft Edge
• Mozilla Firefox
• SamsungKnox.com

Overview

This article walks you through the steps on how to collect browser logs on Google Chrome, Microsoft Edge, or Mozilla Firefox to share with Knox Support.

How do I collect browser logs for troubleshooting?

1. Using any of the mentioned browsers, sign in to the Knox Admin Portal.
2. Navigate to the webpage where you are experiencing the issue. For example, if you can’t access the Knox Mobile Enrollment console, navigate to it through the Knox Admin Portal.
3. When on the webpage, press Ctrl + Shift + I on your keyboard to open Developer tools.
4. Depending on your browser, follow the corresponding steps to export your HAR log file.

Google Chrome or Microsoft Edge

If you’re using Google Chrome or Microsoft Edge:

1. In Developer tools, click the Network tab and select the checkbox next to Preserve log.
2. Refresh the page to replicate the issue.
3. Click in the toolbar to export the HAR file.

Mozilla Firefox

If you’re using Mozilla Firefox:

1. In Developer tools, click the Network tab.
2. Click , then click Persist Logs.
3. Refresh the page to replicate the issue.
4. Right-click the network log and click Save All As HAR to download the file.

You can then share the saved HAR log file with Knox Support.

Additional information

For steps on how to collect device logs, see:

• How do I capture logs to troubleshoot my mobile device?
• How to collect dumpstate logs on Samsung wearable devices