How to collect browser logs for troubleshooting

Environment

• Google Chrome
• Mozilla Firefox
• SamsungKnox.com

Overview

This article walks you through the steps on how to collect browser logs on Google Chrome or Mozilla Firefox to share with Knox Support.

How do I collect browser logs for troubleshooting?

1. Using either Google Chrome or Mozilla Firefox, sign in to the Knox Admin Portal.
2. Navigate to the webpage where you are experiencing the issue. For example, if you can’t access the Knox Mobile Enrollment console, navigate to it through the Knox Admin Portal.
3. On the webpage, press Ctrl + Shift + I on your keyboard to open Developer tools.
4. Click the Network tab and select the checkbox next to Preserve log.
5. Refresh the page to replicate the issue.
6. In the network log that appears, right-click any file and select Save as HAR.

You can then share this HAR log file with Knox Support.

Additional information

For steps on how to collect device logs, see:

• How do I capture logs to troubleshoot my mobile device?
• How to collect dumpstate logs on Samsung wearable devices