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Update to device search behavior

Last updated March 13th, 2026

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Overview

Samsung prioritizes robust data privacy standards and continuously strengthens protection of Personally Identifiable Information (PII), ensuring sensitive data remains protected even in the event of unauthorized access attempts. This commitment is reinforced through a phased encryption approach:

  • Phase 1: With the Knox cloud services 23.12 release, we added encryption for user-specific Personally Identifiable Information (PII), including name, email address, and phone number information. For more information, see Security notice regarding storage and search behavior for PII.
  • Phase 2: In the Knox cloud services 26.03 release, we are implementing additional encryption for device identifiers (IMEI, Serial Number (SN), MAC Address) and Knox Asset Intelligence’s Location data. These improvements will take effect March 18, 2026 for most services, with updates to Knox Manage and Knox Remote Support scheduled for June 2026.

Impact

These updates impact device search functionality across Knox services. Starting from the Knox cloud services 26.03 release, the following search options are now supported:

Knox service Search behavior before 26.03 Search behavior after 26.03 Effective date
Knox Reseller Portal

Partial search is allowed using the:

  • First 1–15 characters of IMEI, MEID, SN, or Order Number (1–64 characters)
  • Exact search is required.
  • Partial searches using a single IMEI, MEID, or SN aren't supported.

March 18, 2026
Knox Admin Portal

From the common device list, partial search is allowed using the:

  • First 3–15 characters of IMEI or SN

Partial search is possible from common device list using the:

  • First 13–15 characters of IMEI (IMEI prefix)
  • First 9–11 characters of serial number (serial number prefix)
  • Last 4–6 characters of IMEI (IMEI postfix) or serial number (serial number postfix)
Knox Asset Intelligence

Partial search is allowed using the:

  • First character alone.
  • First character followed by consecutive digits of IMEI or SN.
  • Exact search is required.
  • Partial searches using IMEI or SN aren't supported.
Knox Manage (new console) Partial search is allowed using IMEI, secondary IMEI, IMSI, or secondary IMSI.
  • Exact search is required.
  • Partial searches using IMEI or IMSI aren't supported.

June 2026
Knox Manage (original console) Partial search allowed using IMEI, secondary IMEI, IMSI, or secondary IMSI.
  • Exact search is required.
  • Partial searches using IMEI or IMSI aren't supported.
Knox Remote Support Partial search allowed using IMEI, secondary IMEI, IMSI, or secondary IMSI.
  • Exact search is required.
  • Partial searches using IMEI or IMSI aren't supported.

Support

If you require further assistance or have any questions regarding these changes, reach out by submitting a support ticket.

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