Reset your Samsung account for Business password

Environment

• Samsung account for Business

Overview

With Samsung account for Business, there are two ways a password can be reset: location manager-initiated reset or self-service password reset. Location managers can reset passwords for any user within their organization, while individual users can reset their own passwords using the self-service option.

How to reset a Samsung account for Business password as a location manager

1. On the Samsung account for Business portal, sign in with your location manager credentials.
2. On the Users dashboard, enter the name, account ID, domain, or email of the user whose password you need to reset in the search bar.
3. Click at the end of the target user’s row. A dropdown menu appears.
4. On the dropdown menu, click Reset password. The Reset password dialog displays.
5. (Optional) Click Sign this user out of all devices to ensure that user must sign in again with their new password.
6. Click Reset. A confirmation message appears, indicating that the reset email has been sent.
7. The affected user receives a password reset email from Samsung. When the user clicks Reset password, the Verify your identity page opens.
8. On the Verify your identity page, the user can click Send Code to receive an email with a verification code.

How to reset your own Samsung account for Business password as a user

1. Go to the Samsung account for Business portal and click Sign in.
2. Enter your Samsung account email address, then click Next.
3. Click Forgot password. The Verify your identity page displays.
4. On the Verify your identity page, click Send Code to receive an email with a verification code.

After receiving the password reset email

Once a verification code has been sent, users can:

1. Check their inbox for a password reset email from Samsung, which contains the verification code. If they don’t see an email from Samsung in their inbox within five minutes, they should check their spam folder.
2. On the Verify your identity page, enter the verification code from the email, then click Verify.
3. On the Reset password page, enter and confirm their new password, then click Confirm.

After resetting their password, the user can sign in with their updated credentials.