Unable to receive the verification code for your Samsung account

Environment

• Samsung account

Overview

You might encounter an issue where you’re unable to receive the SMS verification code when signing into your Samsung account.

Cause

There are multiple reasons why a verification code isn’t received:

• The code was sent to the wrong number.

• The Send code button wasn’t clicked.

• Weak network connection. To check if the issue is network-related, try resetting your device and network connection. Make sure that calls and texts can be received from other numbers.

• The code is blocked or filtered as spam. Check your spam filtering settings on your Messages app.

• Lack of storage space. Make sure that there’s enough storage available on your device to receive SMS messages:

  • Clear the cache in your Messages app.

  • Delete old messages or messages with large attachments.

If you want to change your verification phone number, or if you still can’t receive the verification code, contact Samsung Support.