Set up a Samsung account recovery method

Environment

• Samsung account

Overview

Setting up a recovery method for your Samsung account can help you reset your password in the event that your account is compromised or locked.

Three recovery methods are available:

• Recover phone number. When adding a recovery phone number for the first time, the saved number is considered a primary phone number, and can’t be removed.
• Recovery email.
• Security question. When adding a security question, the question and answer can be updated but not removed.

How to set up a recovery method

The steps for this procedure depend on the recovery method.

First, go to the Security settings on the Samsung account Dashboard:

1. Sign in to your Samsung account Dashboard.
2. Click Security.
3. Enter your password, then click Confirm.
4. Click Account recovery methods.
5. Select the desired recovery method.

To set up a recovery phone number:

1. Click Recovery phone number.
2. Click Edit personal information.
3. Click Add phone number.
4. Select your country code, then enter your phone number.
5. Click Send code. The verification code is sent to your phone.
6. Enter the verification code, then click Verify.

To set up a recovery email:

1. Click Recovery email.
2. Click Add.
3. Enter your email. This email must be different from your Samsung account email.
4. Click Send code. The verification email is sent to your inbox.
5. Enter the verification code, then click Verify.

To set up a security question:

1. Click Security question.
2. Select a question, then enter an answer to the question.
3. Click Add.