Enterprise Technical Support - Knox QuickStart

Service overview

Knox QuickStart is one of four Samsung Enterprise Technical Support offerings, providing both pre-sales and post-sales support to streamline the set-up of Knox solutions and address potential challenges after deployment.

Knox QuickStart is a three-month service consisting of three phases:

• Initial meeting – A Samsung representative sets up a remote meeting to identify the Knox solutions you wish to use, based on your business’s specific use cases and operational needs.
• Pre-sales support – A Samsung representative hosts an onboarding session, working closely with you to prepare and configure the Knox environment you need.
• Post-sales support – Once your business is onboarded, your Samsung representative conducts a health check to ensure your device fleet has been set up and configured as intended. Additionally, the customer can raise technical cases and receive expert assistance, with Knox QuickStart covering up to three incidents.

Getting started

Once you’ve purchased the Knox QuickStart service, the relevant Samsung team will contact the email address you provided in your order within three business days.

To ensure a seamless kickoff to Knox QuickStart, prepare the following for your initial meeting:

• An active corporate email address
• Samsung devices that need to be enrolled
• Knox solutions you wish to onboard to and their commercial license key(s)

Service guides

The Knox QuickStart service guide is included as sections within the Enterprise Technical Support Service Guide and the Consultancy Services Guide. For detailed information on Knox QuickStart and its related features, please refer to the Knox QuickStart section on page 15 of the Enterprise Technical Support Service Guide and the Consultancy Services Introduction section on page 5 of the Consultancy Services Guide.

Continued technical support

If you wish to continue receiving dedicated technical support from Samsung’s experts after your Knox QuickStart service term has ended, you can consult a sales representative to learn more about Enterprise Technical Support Advanced or Enterprise Technical Support Elite.

For added assurance, you may also want to consider Samsung Care+ for Business, a device protection service that covers your business devices against accidental, physical, and liquid damage, as well as software, technical or mechanical issues.