Manage resellers

To begin using Samsung Care+ for Business, you must first upload devices to your console. One way to do this is through a reseller — devices purchased through a Samsung-approved reseller will be directly uploaded to your console. To manage uploaded devices, you must approve them on the Devices > UPLOADS page. For more information, see Manage devices.

When you click Resellers in the Samsung Care+ for Business console, you are redirected to the Resellers page on the Knox Admin Portal.

The Resellers page in the Knox Admin Portal lists your registered resellers across all Knox cloud services (not supported for Knox Manage and Knox Guard). It also shows information about the resellers, such as location, registration date, enrollment profiles, and specific settings for the Knox cloud services they manage.

Add a reseller

The overall process for registering a reseller is as follows:

1. Find a local reseller. You can view all Samsung approved, trusted resellers at https://www.samsungknox.com/resellers.
   • If you’re interested in purchasing a Samsung Care+ for Business license, under PRODUCTS, select Samsung Care+ for Business.
   • If you’re interested in purchasing devices, under TYPE, select Samsung device reseller (KDP).
2. Ask the reseller for their Knox Reseller ID, and share your customer ID with them. The resellers require your customer ID to register for and manage your account on your behalf.
3. Click Resellers on the Knox Admin Portal navigation pane. The Resellers page opens to show a list of all resellers registered in your account.
4. Click Register reseller. The Register reseller dialog opens and displays your customer ID that you must share with the reseller.
5. Enter Knox Reseller ID of the reseller you wish to add, and click Find reseller. The reseller’s name and location displays in the dialog.
6. Verify the information to confirm that it’s the right reseller and click Register.

The registered reseller’s information displays on the Resellers page. The registered reseller can now upload devices on your behalf.

Next, you can set preferences to automate actions for the devices uploaded by the reseller.

Manage reseller preferences

After registering a reseller, you can use the Manage reseller preferences page to configure how the devices uploaded by the reseller are managed.

To manage reseller preferences:

1. On the Resellers page, click on the reseller’s name and ID. The Manage reseller preferences page displays reseller details and options to configure enrollment profiles and enrollment settings for your Knox cloud services.

2. Configure the following under the Samsung Care+ for Business section:

   • To auto approve uploaded devices, select Automatically add future uploads from this reseller to the Samsung Care+ for Business device list. This enables options to auto-assign licenses to devices.

   • To automatically apply a license to uploaded devices, select Automatically assign license to devices and select a license from the table.

     • You can select one license for a device model.
     • Ensure that the selected license has sufficient license seats available. For more information, see Manage licenses.

3. Configure any other reseller preferences as required.

4. Click Save.

When the reseller uploads devices for your enterprise, the devices are auto-approved and configured as per the settings you specified.

Delete a reseller

If you no longer work with a reseller, you can delete them from the common resellers list or the Resellers page.

1. Click the reseller’s name and ID on the Resellers page. The Manage reseller preferences page displays.
2. Click Delete reseller at the bottom of the page. The Delete reseller dialog displays.
3. Click Delete.

Note that you can delete a reseller only if there are no pending device uploads.