Manage resellers

Find a reseller

To find Samsung-approved resellers, see Buy from a reseller. If you’re interested in purchasing a Samsung Care+ for Business license, under PRODUCTS, select Samsung Care+ for Business. If you’re interested in purchasing devices, under TYPE, select Samsung device reseller (KDP).

Buy devices from a reseller

When you purchase devices from a reseller, you must provide them with your Knox Customer ID. Your Knox Customer ID can be found by clicking the account icon on the top right hand corner of the Knox Admin Portal. The reseller will use this ID to upload your devices to Samsung Care+ for Business. To manage uploaded devices, you must first approve them on the Devices > UPLOADS page. For more information, see Manage devices.

Add a reseller

The Resellers tab displays a list of resellers, their RESELLER ID, deployment COUNTRY, REGISTRATION DATE, upload approval preferences, and license assignment preferences.

To add a reseller:

1. Contact your carrier or reseller for their Reseller ID and provide them with your own Knox Customer ID.

2. On the Knox Admin Portal, click the Resellers tab.

   

3. Click REGISTER RESELLER.

   

4. Enter the Reseller ID provided by your reseller and click LOOK UP. A Reseller found confirmation displays the successful identification of the reseller. If you encounter errors, contact your reseller to ensure the ID is correct.

5. Click REGISTER.

6. Click SAVE to finish adding the reseller.

7. Optionally, configure your reseller preferences by clicking on the Reseller ID. On the Manage reseller preferences dialog, set the following device upload and license assignment Preferences:

   • Auto device approval

     • Automatically approve all devices uploaded from this reseller — If enabled, devices uploaded by this reseller are automatically approved. If left unchecked, uploads from this reseller require manual approval.

   • Auto license activation

     • Automatically assign license to devices — If automatic device approval is enabled, you can additionally enable this setting to automatically assign licenses to devices uploaded by this reseller.

       • Selected license — Select license(s) to associate with this reseller.

   

Delete a reseller

Consider removing resellers you no longer work with from your Samsung Care+ for Business console:

1. On the Resellers page, click the RESELLER NAME you wish to delete.

2. On the Manage reseller preferences dialog, click DELETE.