Manage devices

The Devices page allows you to view and manage all devices associated with your Samsung Care+ for Business account. You can also click VIEW ALL DEVICES to navigate to the common device list.

Upload devices

You can upload devices directly to Samsung Care+ for Business using a CSV file. For more information, see Bulk actions.

Approved Samsung resellers can directly upload devices you purchase to your account. For more information, see Manage resellers.

Approve devices

Once a device is uploaded, you must approve the upload to manage the device.

Device uploads can be manually or automatically approved. If you wish to auto-approve uploads from a reseller, you can adjust your preferences on the Resellers page. For more information, see Manage resellers.

To approve a device:

1. Navigate to the UPLOADS tab on the Devices page of the Knox Admin Portal.

2. Under the DETAILS column, click View for an upload in the Pending status. A device upload information page opens, listing IMEI/SN, SKU, and ORDER NO for the pending devices.

3. Verify the device information is correct, then click APPROVE ALL DEVICES. On the Approve all devices dialog, click APPROVE to confirm the upload.

   

4. (Optional) You can adjust your preferences to auto-approve uploads from the reseller. For more information, see Manage resellers.

5. The device status changes from Pending to Approved. You can view the details of each device upload by selecting View under the DETAILS column for the respective device upload task.

Register devices into Samsung Care+ for Business

Once you approve a device uploaded by a reseller, it’s displayed in the common device list. To be able to use the device with a Knox cloud service, you must register it to the required Knox cloud service. Reseller devices that are approved, but not registered into Samsung Care+ for Business, will appear only in the common device list.

To register a device to Samsung Care+ for Business, you’ll need to assign a license to the device.

Devices you upload are automatically approved and registered into Samsung Care+ for Business. They’ll appear directly in both the common device list and Samsung Care+ for Business Devices page.

View devices

Devices registered into Samsung Care+ for Business display on the Devices page of the Samsung Care+ for Business console.

You can filter the information on the device list as needed:

1. Filter and sort submitted devices by selecting up to eight categories: IMEI/SN, SKU, Model, Market name, Source, Device type, Status, Coverage, coverage Start Date and End Date, Reseller Name, Reseller ID, and EULA Date.

2. Select the IMEI/SN number of the device to view DEVICE, SC+ SERVICE PLAN, and CLAIM HISTORY information.

   

3. Click the VIEW ALL DEVICE INFORMATION button in the DEVICE DETAILS dialog to view consolidated device information on the Knox Admin Portal.

Delete devices

You can only remove devices from your account that aren’t assigned a license. Optionally, delete up to 10,000 devices at once using Bulk actions.

1. On the Devices tab, select DEVICES.

   

2. Select the device(s) you wish to delete and select ACTIONS > Delete devices. If the device status is Active pending or Active, the Delete device(s) button is disabled.

   

3. Read the Delete devices prompt and select DELETE to remove the device(s).

Re-register a device

If a device is registered to multiple Knox cloud services and you delete it from the Samsung Care+ for Business console, it’s removed from Samsung Care+ for Business console, but continues to display in the Knox Admin Portal’s common device list. You can recover the deleted device by assigning to it a Samsung Care+ for Business license.

You can only re-register a device if it’s deleted from a Knox service console. If you delete a device from the common device list in the Knox Admin Portal, then it’s automatically deleted from all Knox cloud services (except for Knox Manage and Knox Guard).

Once devices are deleted from all services, you must re-upload them back into your account.

To re-register a device to Samsung Care+ for Business after it’s been deleted:

1. Go to the Knox Admin Portal’s common device list.

2. Select the device you want to re-register.

3. Assign a valid Samsung Care+ for Business license to the device.

The device is registered back into Samsung Care+ for Business, and displays on the Devices page.

Bulk assign license

You can assign licenses to devices in bulk from the Devices page. For more information, see Bulk actions.

Device status

When you perform actions on a device, such as uploading new devices or assigning licenses, the device is assigned a state based on the result of those actions. The following diagram showcases various device states. For more information, see View device states.