Get started with Samsung Care+ for Business

Last updated February 6th, 2025

Samsung Care+ for Business (SCB) is a device protection serice that offers coverage for your business devices in the event of any accidental incidents. This tutorial walks you through the basics of setting up and using the Samsung Care+ for Business console. By the end of this tutorial, you’ll have learned how to:

Launch Samsung Care+ for Business
Add devices to your account
Assign licenses to devices
Use the dashboard

Prerequisites

Before proceeding with this tutorial, ensure you have the following:

Access to the Knox Admin Portal. For information on how to apply for access, see Set up Samsung Knox with a Samsung account.
A Samsung Care+ for Business license. For information on how to purchase a license, see Purchase a commercial license.

You can register for Samsung Care+ for Business using an existing Samsung Knox account. Conversely, you can use a Samsung Care+ for Business account to register for services covered by a Samsung account, such as any Knox Suite service or Knox Configure. However, accounts registered with the Knox Deployment Program or Knox Managed Service Provider (MSP) Program can’t be used with Samsung Care+ for Business as these services are designed for different users (device resellers and managed service providers, respectively).

Step 1: Open the Samsung Care+ for Business dashboard

To access the Samsung Care+ for Business dashboard:

Sign in to the Knox Admin Portal.
Click Samsung Care+ for Business > Dashboard in the navigation pane.

Step 2: Upload devices to your account

To begin using Samsung Care+ for Business, you must first upload devices using a reseller.

Devices purchased through a Samsung-approved reseller will be directly uploaded to your console. You can manage your resellers on the Resellers page. Once devices are uploaded, you must approve them on the UPLOADS tab of the Devices page.

Step 3: Assign a license to your devices

You can assign licenses to devices in three different ways:

Manually assign licenses to devices on the Licenses page. For more information, see Manage licenses.
Bulk assign licenses to multiple devices using a CSV file upload. For more information, see Bulk actions.
Automatically assign licenses when uploading devices — If you’ve configured your reseller preferences to automatically approve devices uploaded by a specific reseller, you can also enable the option to automatically assign licenses to devices they upload.

Step 4: Use the dashboard

Once devices and licenses are added to your console, you can view consolidated coverage and device information on the Dashboard. The following information is displayed:

COVERAGE — Shows information related to licenses, coverage, and claims.
- LICENSE TOTAL — Shows active and remaining seats as a percentage of the total.
- COVERAGE — Shows total seats and active seats for each coverage type as a bar graph.
- CLAIM — Shows the total number of open, completed, and remaining claim requests.
- CLAIMS TOTAL — Shows the number of completed claims as a percentage of the total submitted.
- VIEW ALL — Navigates to the Licenses page.
DEVICE — Shows information regarding devices.
- Total — See the devices graphically color coded according to their status: Preliminary, Active, and Inactive.
- Preliminary — Shows the total number of devices in the preliminary stages: Pending, Approved, and Active pending.
- Active — Shows the total number of devices actively covered by Samsung Care_ for Business.
- Inactive — Shows the total number of devices in the Cancelled, Expired, or Failed state.
- VIEW ALL — Navigates to the Devices page.

You now know how to launch Samsung Care+ for Business and use the dashboard. For more information on how to use the console, review our how-to guides or watch the how-to video. If you require assistance, you can reach out to the support team by submitting a support ticket in the Knox Admin Portal.