Knox Admin Documentation

New and updated admin guide content

Stay on top of the latest admin content for Knox products and services.

New

Knox Service Plugin 25.02 release notes

See all the changes and enhancements released with Knox Service Plugin 25.02.

New

Knox Platform for Enterprise 3.11 release notes

See all the changes and enhancements released with Knox Platform for Enterprise 3.11.

New

Knox Suite Plans

View information about Knox Suite Plans.

Latest release notes

See what's new in Knox solutions and services.

View release notes

Latest videos

See Knox services in action with these how-to videos.

View latest videos

New and updated knowledge base articles

View the latest bulletins and technical support pages of Knox products and services.

KBA-1355 | New

Identify IP prefixes for the firewall allowlist

When configuring firewall exceptions, you may want to quickly identify the IP ranges based on your enterprise's configuration.

KBA-170 | Update

How to decrease profile size in Knox Configure

When creating or modifying a profile in Knox Configure (KC), you may encounter an error regarding the maximum profile size limit. Learn how to resolve the issue.

KBA-1388 | New

4G and 5G network switching issue on XCover 7

Device users may encounter an issue where their Samsung Galaxy XCover 7 no longer automatically switches from Wi-Fi to a 4G or 5G network. Learn how to resolve this issue.

Knox Suite guides

Use these quick links to jump straight in to the various admin guides.

Knox Suite

A solution bundle for end-to-end device security and management needs.

Knox Platform for Enterprise

Defense-grade security and compliance designed for Samsung devices.

Knox Mobile Enrollment

Easily set up and bulk enroll corporate-owned and employee-owned devices.

Knox Manage

Remotely configure and track devices using close to 300 enterprise policies.

Knox E-FOTA

Remotely test firmware versions and deploy them to devices on a schedule.

Knox Asset Intelligence

Use data-driven analytics to predict and prevent frontline device issues.

Knox Remote Support

Make troubleshooting easier by controlling devices from a PC.

Knox Capture

Transform Samsung devices into powerful barcode scanners.

Knox Authentication Manager

Unlock devices and auto-fill credentials with facial authentication.

More products and services

Knox Configure

Simplify the out-of-box experience with rebranded devices.

Knox Guard

Remotely lock Samsung devices to protect against fraud and theft.

Samsung Care+ for Business

Get extended coverage for incidents that corporate devices can encounter.

Knox white paper

Read our white paper to learn how the Knox platform brings defense-grade security on Samsung devices to your enterprise, and how you can take advantage of patented Samsung technologies to secure sensitive data.

Read the white paper

Technical support

Already a customer? Sign in to your Samsung Knox account to submit a technical support ticket.