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User management

The User Management page is where your Knox Partner Program account admins can invite users to your partner account, review pending invitations, and deactivate users from your account.

user management page

Invite users to your account

  1. On the User Management page, click Invite a new user.
  2. Enter the user's name and email address, and click Invite.

Invited users are sent an invitation email, and are shown on the Pending list.

user management pending list

If an invited user hasn't accepted your invitation yet, you can cancel that user's invitation by clicking the X in the Action column.

When an invited user clicks the Accept Invitation button in their invitation email, they'll need to enter their credentials and accept the Knox Partner Program Agreements before they can access the KPP dashboard.

NOTE — If you want to invite users to join the Knox MSP Program or Knox Deployment Program, send invitations from those portals instead.

Deactivate users from your account

On the Active list on the User Management page, click the switch in the Action column to deactivate a user.

deactivate user

Deactivated users remain on the Active list, but are shown as Inactive. To reactivate a deactivated user, click the switch in the Action column again, and then click Contact us to ask a KPP admin to reactivate the user.