Training and Certification

Samsung Business Academy

The Samsung Business Academy is an online learning resource designed to help users become proficient in using Samsung Mobile B2B products and solutions. Learners can access the SBA from anywhere, on any device, and can enroll in as many courses as they wish. Learners can work toward becoming certified Knox Associates and Knox Professionals, or just expand on existing knowledge by browsing any of the dozens of courses offered.

All new and existing Knox Managed Service Providers (MSPs) and Samsung-approved resellers who join the Knox Partner Program also benefit from exclusive training and certification programs offered on the Samsung Business Academy.

The training modules cover all aspects of the Samsung Knox portfolio to ensure all your employees can receive the right training they need in order to understand the full benefits of the Samsung Knox solutions and services so they can best position, sell, and deliver Samsung Knox services.

Samsung Business Academy

Samsung Certification

There are two certification categories:

Mobile certification

Certification Level Details
Samsung mobile B2B Expert badge

Samsung Mobile B2B Expert

  • Learn about Samsung mobile devices, solutions, and services for business customers
  • Designed for all Samsung channel partners
  • 10 or more courses required for certification (course list and number of courses may differ by subsidiary)

Knox certification

Certification Level Details
Samsung Knox Associate certification

Knox Associate

  • Learn what Knox is and how it can effectively be used by businesses
  • Target audience: Sales, Marketing
  • Training duration: 3 hours
  • Topics covered:
    • Knox for Everyone: Security
    • Knox for IT Admin: UEM
    • Knox for Content and Service Providers: Rebranding and Customization
    • Knox for Carriers and Insurance Companies: Fraud and Theft Protection
Samsung Knox Professional certification

Knox Professional

  • Learn how Knox works and what its key features are, with detailed descriptions
  • Target audience: Pre-Sales, Consultants
  • Training duration: 6 hours
  • Topics covered:
    • Knox Security
    • Knox Suite
    • Knox Mobile Enrollment
    • Knox Platform for Enterprise
    • Knox Manage
    • Knox E-FOTA
    • Knox Capture
    • Knox Asset Intelligence
    • Knox Configure
    • Knox Guard
Samsung Knox Expert certification

Knox Expert

  • Gain advanced, in-depth knowledge of Knox solutions, and learn about usage scenarios
  • Target audience: Pre-Sales, IT Consultants
  • Training duration: 1.5 day offline workshop
  • Training contents:
    • Detailed information about each Knox product
    • Demonstrations and case studies

Access the Samsung Business Academy

When you enroll in the Knox Partner Program as a Knox Managed Service Provider, Samsung Device Reseller (KDP), or Knox License Reseller, you'll automatically be granted access to the Samsung Business Academy.

If you join the KPP as another partner type, you'll need to manually request access to the SBA. Click Contact us and select General Inquiry in the Topic field, then type a message requesting access to the Samsung Business Academy. A KPP portal admin will review and approve your request.

The next time you log in to the Knox Partner Program dashboard, the Training & Certification link will be available. Click that link, and then Launch to access the SBA.

Note — Training & Certification is available only in countries where the Samsung Business Academy has been launched.