Get MSP support

Submit a Support ticket

Submit a support ticket if you have any MSP-related questions or encounter any issues.

  1. Sign in to the Knox Partner Portal.
  2. Go to Support.
  3. Click Submit/View my support tickets.

What to provide

To resolve your issue as fast as possible, be prepared to collect the following information:

From the Knox MSP Portal:

From various settings on your device:

  • About phone
    • Android version
    • Build number
    • Kernel version
  • SIM card status
    • Mobile network state
    • Signal strength
  • Wi-Fi
    • Status
    • Signal strength

From your device log: