Submit a Support ticket
Submit a support ticket if you have any MSP-related questions or encounter any issues.
- Sign in to the Knox Partner Portal.
- Go to Support.
- Click Submit/View my support tickets.
What to provide
To resolve your issue as fast as possible, be prepared to collect the following information:
From the Knox MSP Portal:
- MSP ID — From your MSP dashboard, click your account icon.
From various settings on your device:
- About phone
- Android version
- Build number
- Kernel version
- SIM card status
- Mobile network state
- Signal strength
- Wi-Fi
- Status
- Signal strength
From your device log:
