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Navigate the Knox MSP Portal

To access the Knox MSP Portal, sign in to the Knox Partner Portal, and click Knox MSP Portal in the navigation pane.

NOTE — if you're an existing MSP user with a Knox account, sign in to My Knox to migrate your Knox MSP Program subscription to the Knox Partner Program.

The Knox MSP Portal has a screen layout and structure consistent with existing Samsung Knox cloud services such as Knox Configure (KC), including a collapsible navigation hierarchy.

Dashboard

The Knox MSP Portal utilizes the following user interface elements:

  • The top-left corner of the portal displays the name of the Samsung Knox MSP Portal to clearly differentiate the Knox MSP Program from other Knox cloud services invoked using MSP.

    Console banner

  • The navigation pane can be collapsed at any time by clicking <.

    Navigation

  • The notification bell notification bell shows how many unread Knox MSP Portal notifications you have. You can click it to open the notification center, which displays important notifications such as licenses errors and customer management alerts. You can then take action on issues that require your attention.

    Notification center

  • Click your profile picture at any time to display your MSP ID, go to My Knox, configure account settings, edit notification preferences, or sign out of the Knox MSP Portal.

    Profile icon

  • Super admins can change their customer support details on the COMPANY INFO AND PREFERENCES tab of the Account info and preferences page. You can update your support phone number and email so that customers can contact you even if you change your contact details. You can also request that your company be added to the MSP directory, where you can market your MSP services powered by Knox to Samsung customers.

    Account preferences

  • On the NOTIFICATION PREFERENCES tab of the Account info and preferences page, you can configure your notification settings for events relating to accounts, licenses, uploads, resellers, and devices. This allows you to control which notifications you see under the notification bell.

    Notification preferences

  • On the PERSONAL EMAIL PREFERENCES tab of the Account info and preferences page, you can select the emails generated by the Knox MSP Portal you wish to receive. This includes emails relating to customer account management, reseller device uploads, and MSP permission changes for Knox Guard. Emails generated by events from other Knox services are not affected by these settings.

    Personal email notification preferences

  • The footer of the Knox MSP Portal contains links to the Samsung MSP Terms and Conditions and Privacy Policy.

    Terms and conditions and privacy policy

  • The language menu at the bottom-right of the Knox MSP Portal lets you change the language of the interface. The supported languages are the same as other Knox cloud services, such as Knox Configure.

    Console languages