Email notifications

Last updated November 23rd, 2023

Email communication from Samsung differs depending upon the type of customer account — that is, whether the account is jointly managed or fully managed — or the type of action taken. Keeping that in mind, separate sets of emails are sent to the Super admin, the admin that initiated the action, or to all of the MSP admins. The following table describes these notification emails in detail:

Service	Email Type	MSP Recipients	Customer Recipients
Fully managed customers
All	CSV downloads	Admin that initiated the action	No emails
	Device deletion	Super Admin and all Admins who have access to the customer account	No emails
	Uploads	Super Admin and all Admins who have access to the customer account	No emails
	Any additional emails	Super Admin and all Admins who have access to the customer account	No emails
KC	Daily digests	All MSP Admins	No emails
	Licensing	Super Admin and all Admins who have access to the customer account	No emails
	QR code creation	Super Admin and Admin who initiated action	No emails
KME	QR code creation	Super Admin and Admin who initiated action	No emails
E-FOTA	Licensing	Super Admin and all Admins who have access to the customer account	No emails
KAI	Licensing	Super Admin and all Admins who have access to the customer account	No emails
KAI	Dashboard	All MSP Admins	No emails
MSP related emails	Migrating, delinking, onboarding	MSP Super Admin Admin that initiated the action	No emails
Jointly managed customers
All	CSV downloads	Admin that initiated the action	All regular emails as if they are a standalone customer
	Device deletion	Super Admin and all Admins who have access to the customer account	All regular emails as if they are a standalone customer
	Uploads	Super Admin and all Admins who have access to the customer account	All regular emails as if they are a standalone customer
	Any additional emails	Super Admin and all Admins who have access to the customer account	All regular emails as if they are a standalone customer
KC	Daily digests	All MSP Admins	All regular emails as if they are a standalone customer
	Licensing	Super Admin and all Admins who have access to the customer account	All regular emails as if they are a standalone customer
	QR code creation	Super Admin and Admin who initiated action	All regular emails as if they are a standalone customer
KME	QR code creation>	Super Admin and Admin who initiated action	All regular emails as if they are a standalone customer
E-FOTA	Licensing	Super Admin and all Admins who have access to the customer account	All regular emails as if they are a standalone customer
KAI	Licensing	Super Admin and all Admins who have access to the customer account	All regular emails as if they are a standalone customer
KAI	Dashboard	All MSP Admins	All regular emails as if they are a standalone customer
MSP related emails	Migrating, delinking, onboarding	MSP Super Admin Admin that initiated the action	All regular emails as if they are a standalone customer

This document was updated for the Knox Partner Program 23.12 UAT.

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Manage notification emails
Notification email overview

Manage notification emails

You can choose to opt in and out of receiving emails from customer Knox services that you manage. To manage your email notification settings:

Click your account icon in the top-right, then click Settings.
On the PERSONAL EMAIL PREFERENCES tab, select the service for which you want to manage email notifications.

When you’re done, click SAVE to save your changes or X in the top-right to cancel them.

Notification email overview

The following table describes these notification emails in detail:

Service	Email Type	MSP Recipients	Customer Recipients
Fully managed customers
All	CSV downloads	Admin that initiated the action	No emails
	Device deletion	Super Admin and all Admins who have access to the customer account	No emails
	Uploads	Super Admin and all Admins who have access to the customer account	No emails
	Any additional emails	Super Admin and all Admins who have access to the customer account	No emails
KC	Daily digests	All MSP Admins	No emails
	Licensing	Super Admin and all Admins who have access to the customer account	No emails
	QR code creation	Super Admin and Admin who initiated action	No emails
KME	QR code creation	Super Admin and Admin who initiated action	No emails
E-FOTA	Licensing	Super Admin and all Admins who have access to the customer account	No emails
KAI	Licensing	Super Admin and all Admins who have access to the customer account	No emails
KAI	Dashboard	All MSP Admins	No emails
MSP related emails	Migrating, delinking, onboarding	MSP Super Admin Admin that initiated the action	No emails
Jointly managed customers
All	CSV downloads	Admin that initiated the action	All regular emails as if they are a standalone customer
	Device deletion	Super Admin and all Admins who have access to the customer account	All regular emails as if they are a standalone customer
	Uploads	Super Admin and all Admins who have access to the customer account	All regular emails as if they are a standalone customer
	Any additional emails	Super Admin and all Admins who have access to the customer account	All regular emails as if they are a standalone customer
KC	Daily digests	All MSP Admins	All regular emails as if they are a standalone customer
	Licensing	Super Admin and all Admins who have access to the customer account	All regular emails as if they are a standalone customer
	QR code creation	Super Admin and Admin who initiated action	All regular emails as if they are a standalone customer
KME	QR code creation>	Super Admin and Admin who initiated action	All regular emails as if they are a standalone customer
E-FOTA	Licensing	Super Admin and all Admins who have access to the customer account	All regular emails as if they are a standalone customer
KAI	Licensing	Super Admin and all Admins who have access to the customer account	All regular emails as if they are a standalone customer
KAI	Dashboard	All MSP Admins	All regular emails as if they are a standalone customer
MSP related emails	Migrating, delinking, onboarding	MSP Super Admin Admin that initiated the action	All regular emails as if they are a standalone customer

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