Knox MSP Program frequently asked questions
What are the advantages of using the MSP Portal?
An MSP can easily onboard customers using one portal. Just add a customer on the Knox MSP Portal. An MSP does not need to create a Samsung account for each customer or wait for a Samsung admin to approve the customer. The customer is approved immediately once the onboarding form is submitted.
MSPs can utilizes services like Knox Configure within the Knox MSP Portal using a single MSP account for multiple customers. MSPs do not have to switch between multiple customer Samsung accounts or service portals.
Which Knox cloud services are available with MSP?
Knox Configure, Knox Mobile Enrollment, Knox E-FOTA, Knox Manage, Samsung Care+ for Business, and Knox Guard are available within the Knox MSP Portal. Additional Knox cloud services will be added shortly.
How is the Knox MSP Program different than KDP?
The Samsung Knox Managed Service Provider (MSP) Program:
- Is intended for Managed Service Providers
- Enables MSPs to manage Knox cloud services on behalf of their customers
The Samsung Knox Deployment Program:
- Is intended for Samsung device resellers
- Enables resellers to register devices for customers who use Knox cloud services — customers can then manage Knox cloud services on their own
Is MSP access registered or approved automatically?
No. Once an MSP submits their registration form, a Samsung admin reviews and either approves or rejects the request. A prospective MSP is informed of the decision by email.
Once approved, an MSP can access the Knox MSP Portal by signing in to the Knox Partner Portal and clicking Knox MSP portal in the navigation pane.
Can an MSP add customers who are already subscribed to Knox cloud services?
Yes. However, customer approval is required to move them into MSP. An MSP must know the Knox Customer ID of the customer they intend to migrate to MSP.
Once a customer approves an MSP, management rights are moved to the MSP, and the customer can no longer access their Knox cloud services. Customer access permissions can be re-applied in the future.
Can a reseller use an MSP ID to upload devices?
Yes, resellers can use an MSP ID to upload their devices. MSPs can later move the desired quantity of these devices to any fully managed customers at any time. For details, see MSP device management.
Can an MSP customer access their Knox cloud service accounts?
Initially, enterprise customers who subscribe to Knox cloud services through the program have no access to their Knox cloud service account. Only the MSP can manage a customer account and their devices using the Knox MSP Portal. In the future, the Samsung Knox team will add more refined permissions allowing an MSP to provide different access levels to their customers.
Where can an MSP buy licenses for services like Knox Configure?
MSPs can buy licenses from authorized Knox license resellers in their regions.
MSPs can't use a single license key for multiple customers. For details, see License management.
Can an MSP use a trial license before a production license?
Yes. An MSP can use a Knox Configure Trial license on a maximum of five devices for 90 days.
Can an MSP manage devices under their own MSP account?
No. An MSP can only manage devices within their customer accounts.
Can an MSP delete one of their own managed customers?
No. An MSP must create a support request for a customer deletion.
Where can an MSP see customer alerts?
An MSP can use the dashboard on the portal to review alerts for a specific customer.
Can an MSP use an API to integrate Knox MSP Program data into their own portals?
No. The Knox MSP Program doesn't provide an API that supports data transferring at this time.
Can the Knox MSP Portal interface with the REST APIs of other Knox cloud services?
Yes. MSPs can access customer data for Knox Guard, Knox Configure, and Knox Mobile Enrollment with their own API credentials. See Generate an access token for details.
The MSP must be signed out of any other Samsung portal or console that requires an account, including the Knox Admin Portal and Reseller Portal.
If the problem persists, submit a support ticket.
If I sign up as an MSP in a European country, can I upload a North American device model?
No. An MSP can only upload devices from the region that they selected and were approved for when their account was created.
Can an MSP use the Knox Deployment App to upload and enroll devices for customers?
No. The Knox Deployment App can only be used by direct customers not managed through an MSP.
