Email notifications

22.11
23.03 UAT

Email communication from Samsung differs depending upon the type of customer account—that is, whether the account is 'Full access' or 'No access'—or the type of action taken. Keeping that in mind, separate sets of emails are sent to the Super admin, the admin that initiated the action, or to all of the MSP admins. The following table describes these notification emails in detail:

Service	Email Type	MSP Recipients	Customer Recipients
No Access customers
All	CSV downloads	Admin that initiated the action	No emails
	Device deletion	Super Admin and all Admins who have access to the customer account	No emails
	Uploads	Super Admin and all Admins who have access to the customer account	No emails
	Any additional emails	Super Admin and all Admins who have access to the customer account	No emails
KC	Daily digests	All MSP Admins	No emails
	Licensing	Super Admin and all Admins who have access to the customer account	No emails
	QR code creation	Super Admin and Admin who initiated action	No emails
KME	QR code creation	Super Admin and Admin who initiated action	No emails
E-FOTA	Licensing	Super Admin and all Admins who have access to the customer account	No emails
MSP related emails	Migrating, delinking, onboarding	· MSP Super Admin · Admin that initiated the action	No emails
Full Access customers
All	CSV downloads	Admin that initiated the action	All regular emails as if they are a standalone customer
	Device deletion	Super Admin and all Admins who have access to the customer account	All regular emails as if they are a standalone customer
	Uploads	Super Admin and all Admins who have access to the customer account	All regular emails as if they are a standalone customer
	Any additional emails	Super Admin and all Admins who have access to the customer account	All regular emails as if they are a standalone customer
KC	Daily digests	All MSP Admins	All regular emails as if they are a standalone customer
	Licensing	Super Admin and all Admins who have access to the customer account	All regular emails as if they are a standalone customer
	QR code creation	Super Admin and Admin who initiated action	All regular emails as if they are a standalone customer
KME	QR code creation	Super Admin and Admin who initiated action	All regular emails as if they are a standalone customer
E-FOTA	Licensing	Super Admin and all Admins who have access to the customer account	All regular emails as if they are a standalone customer
MSP related emails	Migrating, delinking, onboarding	· MSP Super Admin · Admin that initiated the action	All regular emails as if they are a standalone customer

Email communication from Samsung differs depending upon the type of customer account—that is, whether the account is jointly managed or fully managed—or the type of action taken. Keeping that in mind, separate sets of emails are sent to the Super admin, the admin that initiated the action, or to all of the MSP admins. The following table describes these notification emails in detail:

Service	Email Type	MSP Recipients	Customer Recipients
Fully managed customers
All	CSV downloads	Admin that initiated the action	No emails
	Device deletion	Super Admin and all Admins who have access to the customer account	No emails
	Uploads	Super Admin and all Admins who have access to the customer account	No emails
	Any additional emails	Super Admin and all Admins who have access to the customer account	No emails
KC	Daily digests	All MSP Admins	No emails
	Licensing	Super Admin and all Admins who have access to the customer account	No emails
	QR code creation	Super Admin and Admin who initiated action	No emails
KME	QR code creation	Super Admin and Admin who initiated action	No emails
E-FOTA	Licensing	Super Admin and all Admins who have access to the customer account	No emails
KAI	Licensing	Super Admin and all Admins who have access to the customer account	No emails
KAI	Dashboard	All MSP Admins	No emails
MSP related emails	Migrating, delinking, onboarding	MSP Super Admin Admin that initiated the action	No emails
Jointly managed customers
All	CSV downloads	Admin that initiated the action	All regular emails as if they are a standalone customer
	Device deletion	Super Admin and all Admins who have access to the customer account	All regular emails as if they are a standalone customer
	Uploads	Super Admin and all Admins who have access to the customer account	All regular emails as if they are a standalone customer
	Any additional emails	Super Admin and all Admins who have access to the customer account	All regular emails as if they are a standalone customer
KC	Daily digests	All MSP Admins	All regular emails as if they are a standalone customer
	Licensing	Super Admin and all Admins who have access to the customer account	All regular emails as if they are a standalone customer
	QR code creation	Super Admin and Admin who initiated action	All regular emails as if they are a standalone customer
KME	QR code creation	Super Admin and Admin who initiated action	All regular emails as if they are a standalone customer
E-FOTA	Licensing	Super Admin and all Admins who have access to the customer account	All regular emails as if they are a standalone customer
KAI	Licensing	Super Admin and all Admins who have access to the customer account	All regular emails as if they are a standalone customer
KAI	Dashboard	All MSP Admins	All regular emails as if they are a standalone customer
MSP related emails	Migrating, delinking, onboarding	MSP Super Admin Admin that initiated the action	All regular emails as if they are a standalone customer