Manage administrators

This topic describes how to invite and manage MSP admins, as well as complete an MSP admin invitation.

An MSP super admin can add additional admins with different roles to their MSP account from the MSP console Administrators screen. Inviting admins in bulk is not supported, and administrative role assignments are not currently available.

To view MSP administrators:

1. In the Knox MSP Portal, click Administrators.
2. Review the following to determine whether the listed existing admins are sufficient to administrate the MSP tenant customers:

• NAME — Lists the name of the administrator resource assigned when the admin invitation was created or edited. When a admin name displays as a link, it cn be selected to edit the admin name and email address. The Edit administrator screen also provides the option to resend an updated invitation or revoke (cancel) a pending invitation.
• EMAIL — Lists each administrator's email address as a contact resource. This is the email address assigned to the administrator when invited or edited.

• STATUS — Displays the status of each administrator to help assess whether the administrator account is active or still pending an approval. The following STATUS states are available to MSP administrators:

  • Active — Invitation email sent, and the admin has signed up to the MSP Portal legitimately.
  • Pending — Invitation email sent, but the admin is not yet signed up.
  • Revoked — Invitation email sent, but the admin has not signed up, and the super admin has revoked the invitation.
  • Blocked — A super admin has blocked an active admin.

Invite an admin

To invite an MSP admin:

1. On the Knox MSP Portal, click Administrators.

2. On the top-right, click INVITE ADMINISTRATOR button.

   

3. Provide the following to complete an administrator invitation:

   • First name — Provide the first name of the administrator resource for this invitation.
   • Last name — Provide the last name of the administrator resource for this invitation.
   • Email address — If this email is not already associated with a Samsung Account, the user will have to create a Samsung Account before logging in to Knox Configure. The creation of a Samsung account is required before an administrative account can be created.
   NOTE — Samsung Knox does not support personal email addresses for new Knox account requests that have not been registered as a Samsung account. However, they can be invited as additional admins.
   • Role — A role defines the permissions an admin can have within the MSP console. See Manage roles to learn how to create a role and the permissions that can be applied.
   NOTE — The admin has full access over the customer's Knox solution regardless of what role they are assigned. The only exception is for the administrator actions such admin invite and edit, and role actions such as role creation and assign permissions which only the customer IT admin can do. Their role defines the permissions for the MSP console only.
   • Customer To Manage — Select one or more customers that this admin will be managing. If you want to select all the customers, leave this as is.
4. Select INVITE when completed. The newly added, but pending, administrator displays by name, with their name displaying as a link that can be selected to edit the administrator name and contact email. If necessary, select the link of a displayed admin name to from within the Administrators screen to update the admin name, email address, or resend or revoke the invitation.

Invite admins in bulk

If you want to invite a large number of admins to manage the customers, you can do so in bulk as opposed to doing so one-by-one to save time. Follow these steps to bulk invite the admins:

1. On the Knox MSP Portal, click Administrators.
2. On the top-right, click INVITE ADMINISTRATOR button.

3. In the Invite administrator screen, click the invite multiple administrators link. It will take you to Bulk invite administrators screen.

   

4. In the Bulk invite administrators screen, you can click Bulk action instructions in the lower left corner for detailed instructions, or click Download CSV template.
5. Read the instructions in this CSV template, delete all other rows except the title row with First name, Last name, and Email address columns.
6. Enter the names and email addresses of all the admins you want to invite and save the file as CSV.
7. Upload the file in the Bulk invite administrators screen.
8. Select the role that these admins will have.
9. Select the customers they will manage (or leave as it is to select all the customers).
NOTE — It is currently not possible to have separate roles and customers for each admin in a bulk invite. You can set this individually for each admin after the bulk invite.
10. Click INVITE.

Edit an administrator details

1. On the Knox MSP Portal, click Administrators.
2. Under the NAME column, click the admin account you want to edit. You can use the search bar to search for an admin name and email address.
3. In the Edit administrator screen, change the First name, Last name, Role, or Customer To Manage as you want.
4. Click SAVE.

Deactivate an administrator

1. On the Knox MSP Portal, click Administrators.
2. Under the NAME column, click the admin account you want to deactivate. You can use the search bar to search for an admin name and email address.
3. In the Edit administrator screen, DEACTIVATE ACCOUNT.
4. A Deactivate account confirmation dialogue appears. If this role is assigned to one or more admins, their names are displayed. The dialogue box mentions that these admins will not have any role assigned after the role deletion and will need to be assigned a new role.
5. Click DEACTIVATE.
NOTE — You can only deactivate an admin in active state. The ones in pending state can not be deactivated.
NOTE — The admin loses access to your Knox solutions, but still remains in your account.