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Knox Deployment Program frequently asked questions

Before purchase FAQs

ClosedHow do I get access to the Reseller Portal?

Visit https://www.samsungknox.com/en/for-resellers and click APPLY NOW under the For Samsung device resellers block.

ClosedMy customer doesn't have a Knox Customer ID, can I still submit device information?

No, the customer needs to sign up for Knox Configure or Knox Mobile Enrollment first, and then share their Knox Customer ID with you.

ClosedHow do I get support for the Reseller Portal?

Go to https://www.samsungknox.com/en/support, and click Submit a ticket. You will be asked to sign in with your Samsung Account before you can submit a support ticket.

ClosedHow many devices can I upload at one time?

You can upload up to 10,000 devices for each customer at a time. To upload more than 10,000 devices, contact support.

ClosedHow long does it take to upload devices?

Depending on the number of devices you submit, uploading them may take a few seconds to a few minutes. When complete, a status bar shows the results of each device upload:

  • Upload devices
  • Valid devices
  • Invalid devices
  • Duplicate devices

If there are any errors associated with these devices, click the Details link to view the Activity log.

ClosedIs there a delay between uploading devices and customers seeing the devices on their consoles?

Devices should appear on customer consoles shortly after you've uploaded them.

ClosedWill customers receive an email when resellers upload devices on their behalf?

Yes, customers receive an email when resellers upload devices for them.

ClosedWhat happens when one customer has multiple resellers?

Multiple resellers can submit devices on behalf of the same customer.

Technical FAQs

ClosedHow do I get a Knox Customer ID?

Ask your customer to find their Knox Customer ID by clicking their profile picture in the Knox Mobile Enrollment or Knox Configure console.

ClosedWhat is the difference between the Knox Customer ID and the internal customer reference?

The internal customer reference is an optional field. You can use it to assign an ID to customers for your own organizational purposes.

The Knox Customer ID is automatically assigned.

ClosedCan I enroll the device in both Knox Mobile Enrollment and Knox Configure?

Yes, you can enroll a device to an EMM using Knox Mobile Enrollment and push settings, apps, and content to the same device with Knox Configure.

ClosedDo I have to specify whether I'm uploading devices for Knox Configure or Knox Mobile Enrollment?

No, after you've uploaded devices for customers, they determine whether to enroll those devices in Knox Mobile Enrollment, Knox Configure, or both.

ClosedWhat is the difference between deleting and bulk deleting?

Deleting removes devices you select one-by-one on the Reseller Portal. Bulk deleting removes a collection of devices that you've listed in a CSV file.

ClosedHow do I remove a customer from my Knox Reseller tenant?

To remove a customer, please submit a support ticket.

ClosedCan I filter activity logs by Upload ID?

No, currently you can only sort device data by Upload ID.

ClosedWhen do I need to generate a new API key?

You might need to generate a new API key if your old key is corrupted or compromised.

When a new API key is generated, the previous API key is invalidated. The services configured with the previous API key are unavailable until they are updated with the new API key.