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Knox Manage policies cannot be applied to certain Samsung devices

Environment 

  • Knox Manage (KM)
  • Samsung devices

Overview

Some customers have reported that they are unable to apply certain policies to their Samsung devices in KM. Depending on the device's OS, certain features are unsupported.

The below table outlines KM feature availability by OS type: 

OS Type

Android-based Features of Knox Manage

Android Enterprise

Knox Platform for Enterprise 
(Including Knox MDM APIs)

E-FOTA

Knox Mobile Enrollment

DO

PO

Samsung
Mobile
Device

Android 
(with One UI)

Supported

Supported

Supported

Supported

Supported

Android 
(with One UI 
Core)

Supported

Supported

N/A

To be supported 

Supported

Android Go

Supported

N/A

N/A

N/A

N/A

Tizen (Watch)

N/A

N/A

N/A

N/A

N/A

How do I check which OS my device is running?

  1. Go to SamsungKnox.com.
  2. Go to ABOUT KNOX Devices Secured by Knox.
  3. To check if your device runs One UI or One UI Core:
    1. Clear N/A (One UI Core device) to see One UI devices.
    2. Select N/A (One UI Core device) to see One UI Core devices.