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Files not opening in multi-app kiosk mode

Environment 

  • Knox Manage (KM)
  • Kiosk mode

Overview

Some administrators have reported that in multi-app kiosk mode, files with formats such as PDF and DOC are not opening. No action occurs when the user opens the file on the device.

Cause

There is no compatible application added to the kiosk that can open the file. 

Resolution

Add a compatible application to the kiosk to ensure that the file can be opened. If there is only one application installed to open the file, the device uses that application by default. If there are multiple applications installed that can open the file, follow the steps below to set a specific application as the default:

  1. Navigate to the device's settings.
  2. Select Apps, then select the options menu in the top right corner > Default apps.
  3. Select Set as default > select the desired default app you would like to open your file with. 

After completing these steps, the file automatically opens with the new default app.