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How to force Knox Manage Remote Support to run without an access code

Environment

  • Knox Manage (KM)
  • KM Remote Support

Overview

When using the Remote Support feature in KM, the user is prompted to enter a six digit access code given to them by the IT administrator. However, IT administrators can also bypass this access code through the Force Run feature in KM.

How do I force KM Remote Support to run without needing the user to enter an access code?

If you want to bypass the Remote Support access code:

  1. In KM, in the sidebar, click Device.
  2. Select the device you want to run Remote Support on, and click Remote Support.
  3. In the dialog box that opens, select Force Run.

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A prompt appears to run the Remote Support Viewer, and you can then control the device through KM Remote Support.