KM Knowledge Base Articles (KBAs)

Explore our knowledge base for:

  • Known KM issues and their workarounds
  • How-to guides for less common setups
  • General KM articles

How to collect dumpstate logs from a device in Knox Manage Kiosk mode

How to configure Secure Browser in Knox Manage

How to configure Android OpenVPN client with certificate authentication using Knox Manage

How to disable a device lock screen with Knox Manage

Knox Manage Remote Support Deep Dive

How to remotely lock or unlock device enrolled in Knox Manage

How to set a custom boot and shutdown animation using Knox Manage

How to manage preloaded applications in Knox Manage

How to set up a Microsoft Exchange account for Samsung Email in Knox Manage

How to schedule or force system update on Android devices with Knox Manage

How to configure Google Chrome for Knox Manage's Single App Kiosk Mode

How to disable Suggested Apps feature in Knox Manage Kiosk mode

How to re-apply Knox Manage's single-app Kiosk Mode after sending "Exit Kiosk" command

How to install Knox Manage internal app on personal side of device

How to force enable GPS on non-Samsung Knox and Knox 3.4.1+ devices with Knox Manage

How to secure access to Knox Manage's ProKiosk mode using device password

How to prevent a User ID set in Knox Mobile Enrollment from being modified in Knox Manage if enrollment fails

How to view data usage of devices enrolled in Knox Manage

How to apply managed configurations in Google Chrome with Knox Manage

About the Knox Manage auto-update feature

Device enrolled in Knox Manage not receiving commands

Cannot update internal app in Knox Manage

How to automatically refresh the status of devices in Knox Manage

Cannot find IMEI on devices enrolled in Knox Manage Legacy

How to enable Knox Manage Technical Support

How to manage personal Gmail accounts in Managed Google Play Store

How to set up automatic collection of device information in Knox Manage 

Cannot clear emergency alert on devices enrolled in Knox Manage

Using the Knox Service Plugin with Knox Manage

The error "Country Code and Mobile Number are not appropriate" appears when bulk adding users to Knox Manage

Device running Android 9 not receiving Knox Manage device command after reboot

The error "Security policy prevents turning on device administrators" is shown when launching apps

Knox Manage policies cannot be applied to certain Samsung devices

How to check available storage on a device in Knox Manage

Cannot set permissions for internal applications uploaded to Knox Manage

Black status bar in Multi-App Kiosk mode

Files not opening in multi-app kiosk mode

How to add bookmarks into Chrome with Knox Manage's Managed Configuration

How to change timeout session length in KM console

How to troubleshoot device provisioning errors in Knox Manage (B5012, B5013, 1006)

Unable to load device list in Knox Manage (Error Code: 500)

How to prevent container removal by an end user in Knox Manage

How to force Knox Manage Remote Support to run without an access code

Samsung SDS Cloud Connector (1) Windows background service does not start following a Samsung Cloud Connector installation

App installation failing with “The product is not available in the device's country” error in Audit log

Screensaver does not start in Kiosk Browser mode

How to find the Offline Unenrollment Code in Knox Manage

Using Knox Manage to set up per-app firewalls in Chrome

My current license key will expire soon, and I added a new license key. Will Knox Manage automatically migrate the new key?

Seat consumption logic for KPE license keys in Knox Manage

How do I integrate Knox Manage with Knox Mobile Enrollment?

What are the firewall exceptions that I need to configure in order to use Knox Manage?

Allow a specific site on a specific app using a Firewall policy

Why do I keep seeing the alert "Attestation failed"?

How can I update my multi-app kiosk mode once it is pushed to a device?

How do I change the default value of System Session Timeout in Knox Manage?

How do I synchronize Active Directory SCC with the Knox Manage portal?