The available device commands vary depending on device manage type.


Device command


Apply Latest Profiles

Sends the latest profile and application information to the device and controls the device with the profile and information.

Lock Device

Blocks some functions of the device without locking the device.

Unlock Device

Unlocks a device.

Factory Reset

Performs factory reset and changes the device status to Unenrolled.

Reset Screen Password

Resets the device’s screen lock password and creates a temporary password. After sending the device command, the temporary password that can be found on the device’s detailed information page will be delivered to the user. For more information, see the screen lock password in Viewing the device details.

Initialize Blocked Information (Supervised)

Initializes the block settings of the device.

NOTE— Only iOS Supervised devices are supported.


Device command



Installs applications on a device.

In the “Request Command” window, select an application to be installed.

NOTE— The Application installation blacklist/whitelist policies take a higher priority than device commands.

Uninstall App

Deletes applications from a device.

In the “Request Command” window, select an application to be uninstalled.

NOTE— The Application uninstallation prevention list setting policy takes a higher priority than device commands.

Apply Latest internal App Information

Sends the latest internal application information and updates the device according to the information.

Knox Manage

Device command


Push Notification

Sends an emergency message to the device. The message icon is shown on the status bar of the device.

In the “Push Notification” window, enter the title and content of the message.

Unenroll Device

Unenrolls a selected device on the device list.

Update User Information

Updates the device user information such as the user activation status/username/user settings (Secure Browser website URL information, bookmark information) and license information.

If the user is logged out from the enrolled device, you can send this device command to enable the user to log in to Knox Manage automatically.

Lock Screen of Knox Manage agent

Locks the Knox Manage agent.

When the application is locked, the users have to enter the screen lock password which was configured during installation. If a user forgets the password of Knox Manage agent screen lock, you can send the Delete Account command and make the user logged out from the Knox Manage agent. Then, the user can set the password again upon login.

Unlock Knox Manage agent

Unlocks the Knox Manage agent.

Delete Account

Deletes the account registered in the Knox Manage agent.

Collect Audit Log

Collects the Knox Manage audit logs of the device. When the log size exceeds the maximum size, logs are automatically sent to the server, but the log file may be lost. For more detailed information, see Viewing audits.

Collect Device Log

Collects the logs of devices.

Collect Diagnosis Information

Collects a device log to diagnose the cause of device lock.

NOTE—Personally identifiable or sensitive information will be data masked.

Sync App Auto-removal Property (When service is deactivated)

Syncs the application auto-deletion property when managed applications are deactivated if the value of Delete app during Unenrollment process has changed in the server configuration.

Device Info.

Device command


Collect current location

Shows the current location of the device.

To view the location of a device after sending a device command, navigate to Device, click the checkbox for the device, and then click Check Location.

Sync Device Information

Updates the inventory and application information on the device.

To view the updated information after sending the device command, navigate to Device, click a device name or tag, and view the information on the “Device Detail” page.

NOTE— For iOS devices, only the hardware status is updated.

Sync Installed App List

Updates the information of installed applications.

For iOS devices, you can also request to delete application feedback when sending the device command.

To view the list of installed applications after sending a device command, navigate to Device, click a device name or tag, and click the “Application” tab.

Check Connection Status

Checks the service connection status of the device.

To check the status of the device after sending the device command, navigate to Device, click a device name or tag, click the “Security” tab, and view the connection status below the device name.

  • Enrolled: The device is connected to the Knox Manage server.
  • Disconnected: The device is disconnected from the Knox Manage server.
  • Unenrolled: Keepalive is not configured.

Collect Profile ID

Collects the ID of the profile applied to the device.

If the device has been enrolled, then the ID is automatically collected from the device’s inventory information without sending the device command.