Activate technical support administrators

When technical support is necessary, you can allow technical support administrators to control the Admin Portal. By activating technical support and setting the activation period, technical support administrators can access the Admin Portal through the TMS admin portal and provide technical support.

To activate technical support administrators, complete the following steps:

1. On the header, click next to the account ID.

2. Click Technical Support.

3. On the "Technical Support" window, click Activate Technical Support and set the access period.

  • The start date of the access period is automatically set to the current date and can be modified.

4. Click Save.

5. In the “Save” window, click OK.