Get support

Only Knox Partners can use our ticketing system to get Support. If you are not already a Partner:

1. Go to the Knox Partner Portal.
2. In the upper right corner, click Become a Partner.
3. Complete and submit your profile.

Once our onboarding team approves your application, we will send you an email confirmation.

If you have any questions about our partner program, check out our website or email us with subject: Knox Partner Program.

Get a device log

To resolve your issue as fast as possible, get a device log, which provides comprehensive dumpstate data on device status and activities.

Note: If the issue is only occurring on a Verizon device, raise a support ticket for log extraction.

Report an issue

1. Sign in to the Knox Partner Portal > Dashboard > Support.
2. Under Technical Support, click SUBMIT OR VIEW SDK RELATED TICKETS. Note: If you see the button CONTACT US, you are not yet a partner. Click the button to request partner status.
3. In the upper right corner, click New.
4. Complete and submit a ticket.
   • Product Category: Select Mobile.
   • Request Type: Select Knox SDK Dev. Support.
   • Product: Select Knox SDK.
   • Subject: Add the prefix [Knox EAT] to the description to route the ticket to our EAT Support.
   • Attachment: Attach the device log.