Get support

Only Knox Partners can use our ticketing system to get Support. If you are not already a Partner:

1. Go to the Knox Partner Portal.
2. In the upper right corner, click Become a Partner.
3. Complete and submit your profile.

Once our onboarding team approves your application, we will send you an email confirmation.

If you have any questions about our partner program, check out our website or email us with subject: Knox Partner Program.

Get a device log

To resolve your issue as fast as possible, get a device log, which provides comprehensive dumpstate data on device status and activities.

Report an issue

1. Sign in to the Knox Developer Portal > Dashboard > Support.

2. Under Technical Support, click SUBMIT SUPPORT TICKET.

   

   If you see the button CONTACT US, you are not yet a partner. Click the button to request partner status.

3. In the upper right corner, click Create a Case.

4. Complete and submit a ticket.

   • Product: Select Knox SDK.
   • Issue Location: Country where you’re located.
   • Subject: Add the prefix [Knox EAT] to the subject to route the ticket to our EAT Support.
   • Description: Describe the issue in detail.
   • Attachment: Attach the device log.