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Knox-enabled apps crashing on some Samsung devices

Environment

  • Knox SDK

Overview

Some developers are reporting that their Knox-enabled apps are working well on most Samsung devices, but crashing on some others.

Why is my app crashing on some Samsung devices, but not others? 

The crashing devices do not support the Knox framework. For a list of unsupported devices, visit Devices secured by Knox:
  • Under Knox version, N/A (Android Go device) is shown.
  • Under Knox version, N/A (One UI Core device) is shown.
If your device has a Knox version of N/A, it is incompatible with Knox-enabled apps.

Additional information

If Knox is not supported on the device, our recommendation is to gracefully exit or catch exceptions thrown by Knox SDK API methods.