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Why are Knox Customization policies still active on my device even after my app is uninstalled?

Knox Customization policies do not automatically reset to default if you remove the app from your device. You need to remove the Knox Customization policies before you remove the app.

For example, the APIs setSettingsHiddenState and setQuickPanelItems are used to hide the Wi-Fi toggle in the notification panel and settings menu. Upon removal of the app, these settings are still hidden and cannot be accessed. Restarting the device does not fix the issue.

To return the device to its default settings:

  1. Reinstall the app on the device. You may need to re-enroll the device with your organizations credentials.
  2. Remove the policies with the Knox SDK.
  3. Remove the app from the device.
  4. Restart the device.

The Knox SDK policies should no longer be applied to the device. If you are still having issues with persistent policies after following the steps above, contact Knox Support.

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