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Is there a way to avoid incurring mobile charges when using Knox E-FOTA?

The best method to avoid incurring mobile charges when a Knox E-FOTA upgrade is performed is to:

  • inform your mobile device users of the upgrade
  • instruct users to disable cellular data on their device
  • instruct users to ensure that their device is connected to Wi-Fi

By providing users sufficient notice of an upgrade, and ensuring that their only data connection is Wi-Fi, you can avoid incurring mobile data charges.