WEBVTT Kind: captions Language: en-GB 00:00:07.003 --> 00:00:12.955 Hello and welcome to this Samsung Knox training video on getting started with Knox UAT. 00:00:12.956 --> 00:00:22.844 Knox UAT – or User Acceptance Testing – is an opportunity for existing customers to try out new and updated Knox features 00:00:22.844 --> 00:00:29.065 in an isolated pre-production environment, two weeks prior to the production release date. 00:00:29.066 --> 00:00:37.478 By participating in Knox UAT, customers can get familiar with upcoming features, test the compatibility of 00:00:37.479 --> 00:00:42.012 new features on existing devices, and report issues or bugs 00:00:42.012 --> 00:00:46.545 related to new features so that they can be resolved ahead of the release date. 00:00:46.546 --> 00:00:56.343 Knox UAT is available for most of the Knox services. However, the following products and services are not supported: 00:00:56.344 --> 00:01:03.340 Knox Platform for Enterprise, Knox Capture, and Samsung Care+ for Business. 00:01:03.340 --> 00:01:10.671 Before you can sign up for Knox UAT, you’ll need to ensure that your devices meet the following requirements: 00:01:10.672 --> 00:01:17.066 They are in the supported devices list for your service, and they are running the required Knox version. 00:01:17.066 --> 00:01:26.916 You can find a link to the supported devices list by going to samsungknox.com and selecting Solutions > Knox devices. 00:01:26.916 --> 00:01:35.185 On the Devices Secured by Knox page, select the service you want to use, then find your devices from the list. 00:01:35.186 --> 00:01:45.065 For most services, you’ll need devices running Android 13 OS or higher, in order to support auto-enrollment into your UAT environment. 00:01:45.066 --> 00:01:53.729 For Knox Manage, Knox E-FOTA, and Knox Asset Intelligence specifically, you can enroll a device running an older version of Android, 00:01:53.730 --> 00:02:01.066 by using a manual enrollment method – provided that the device meets the minimum requirements for that particular service. 00:02:01.066 --> 00:02:05.573 If you are testing Knox Configure or Knox Mobile Enrollment, 00:02:05.574 --> 00:02:10.832 you must have Android 13 OS or higher in order to use the UAT environment. 00:02:10.832 --> 00:02:21.897 If you are testing devices with Knox Guard, your devices must be a Galaxy S23 or later, and running Android 13 OS or higher. 00:02:21.898 --> 00:02:31.814 And finally, if you’re testing a device in UAT, that device must not already be enrolled into any service in the production environment. 00:02:31.814 --> 00:02:39.849 If your test device is already enrolled in a production environment, you’ll need to unenroll before using it for UAT. 00:02:39.849 --> 00:02:46.520 The UAT environment is completely separate from the production Samsung Knox environment. 00:02:46.521 --> 00:02:53.065 As such, you’ll need to register for a UAT Knox account if you’re accessing the environment for the first time. 00:02:53.066 --> 00:03:02.683 To register for a UAT Knox account, first go to: uat-www.samsungknox.com then click Enroll. 00:03:02.684 --> 00:03:10.288 Once you’re on the UAT registration page, provide a work email address and follow the registration instructions on screen. 00:03:10.288 --> 00:03:14.730 After you create your Samsung account and fill out your company information, 00:03:14.731 --> 00:03:18.790 you’ll need to wait for a Samsung admin to approve your registration. 00:03:18.790 --> 00:03:27.066 Once approved, log back in with your UAT credentials and select the services that you want to test during the UAT period. 00:03:28.100 --> 00:03:33.783 Once your services are enabled, you’ll then need to add your devices into each service. 00:03:33.783 --> 00:03:43.456 Adding devices to the UAT environment is easy. You simply need to raise a UAT support ticket, provide your device IMEI numbers, 00:03:43.456 --> 00:03:47.340 and the Samsung Knox support team will take care of upload. 00:03:47.340 --> 00:03:57.349 To create a UAT support ticket, go to the Knox Admin Portal help section in the upper-right corner, then click Submit/view support tickets. 00:03:57.350 --> 00:04:04.072 On the next page, click SUBMIT A SUPPORT TICKET. After you accept the privacy agreements, 00:04:04.072 --> 00:04:08.999 click SUBMIT, then on the support page, click Create a case. 00:04:11.033 --> 00:04:20.221 In the case creation form, select Knox Mobile Enrollment as the product, enter your location, then click Next. 00:04:20.222 --> 00:04:27.919 In step 2, in the subject line, enter [UAT] Device enrollment, 00:04:27.920 --> 00:04:35.033 then provide your device IMEI numbers in the Description field and click Finish to submit the ticket. 00:04:35.033 --> 00:04:40.733 Your devices will be uploaded once the support team receives the ticket. 00:04:40.733 --> 00:04:47.482 During UAT testing, if you discover any issues, you can report them with a UAT support ticket. 00:04:47.482 --> 00:04:56.025 Once issues are reported, the Samsung Knox team will actively review and prioritize critical issues before the end of the UAT period, 00:04:56.026 --> 00:05:02.031 to help minimize any impact to your services, features, and devices upon the production release date. 00:05:02.031 --> 00:05:09.519 To report an issue, go back to the help section in the Knox Admin Portal, then click Submit/view support tickets. 00:05:09.519 --> 00:05:17.635 Then on the support page, click Create a case. Then select the product that you need help with, enter your license key, 00:05:17.636 --> 00:05:22.129 your location, the issue severity, then click Next. 00:05:22.129 --> 00:05:29.121 Note that a Knox Suite license key is automatically generated when you register for the UAT environment. 00:05:29.121 --> 00:05:33.532 You can use this license key when creating the support ticket. 00:05:36.500 --> 00:05:43.678 In step 2, ensure that you enter [UAT] followed by the issue in the subject line. 00:05:43.678 --> 00:05:51.287 This will ensure that the issue is expedited and place in a higher priority so that it can be fixed ahead of the production release date. 00:05:51.287 --> 00:05:58.486 In the description field, provide an explanation of the issue and any relevant images, then click Finish. 00:05:58.487 --> 00:06:06.499 On the support page, you can view the status of your UAT ticket by clicking Support in the navbar, then selecting Case. 00:06:07.600 --> 00:06:12.080 This concludes our video on getting started with Knox UAT. 00:06:12.080 --> 00:06:19.599 To learn more about Knox UAT, view early access release notes, or get help at any time, 00:06:19.600 --> 00:06:24.961 please visit the UAT documentation section at docs.samsungknox.com. 00:06:24.961 --> 00:06:26.632 Thanks for watching!