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Welcome to the Knox video training series.

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In this video, we’ll show you how to add sub-admins and assign them roles and customers within the Knox MSP Portal.

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Let’s get started.

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Firstly, begin by logging in at partner.samsungknox.com and launch your MSP Portal

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by clicking Knox MSP portal on the left hand side.

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You can now begin to add roles for your sub-admins. Start by navigating to Roles on the left side menu. 

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Note, by default, if you do not add any custom roles, all sub-admins will be given an “MSP Admin role”. To view what permissions this role 

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gives your admins, click the MSP Admin role name to view its permissions.

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On this page, you will be able to create specific roles for your sub-admins to limit their capabilities to specific tasks. 

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For example, you can create a specific “Helpdesk” role for 1st line support which can allow tasks such as:

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Viewing Profiles but not being able to edit them;
Manage licenses on behalf of customers;

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View MSP devices and uploads but not delete them;

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You can create multiple different roles for different administrators depending on the requirements of your organization.

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Once you have named your role and selected the permissions required, press the SAVE button to create that role. 

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Now that your roles have been created, you can now add your sub-admins to your MSP Portal. 

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Click on the Administrators tab on the left side menu.

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This page will show you all your existing Administrators and their roles, along with which customers they may have access to. 

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In the top right, you can click “Invite Administrator”.

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Enter the details of the sub-admin such as First Name, Last Name, Email Address

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Then you can select which Role this sub-admin should be assigned. For example, you can select your newly created “Helpdesk” role.

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Also, as a Super Admin, you have the ability to create sub-admins with limited access to specific customers. This enables you to restrict

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helpdesk staff from managing complex customer environments,

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reserving such access exclusively for 2nd/3rd line support staff.

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Once you have finished inputting all the admin details press INVITE button.

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Now that you have invited your sub-admins, they will receive an invite Email asking them to sign up for SamsungKnox.com.

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Once they follow the sign-up steps, they will have access to your organizations MSP portal.

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The Knox MSP Portal provides flexibility and security to only allow your sub-admins access to specific roles and customers.

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For more information on MSP, or on getting started with other Knox services, visit docs.samsungknox.com.

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Thanks for watching!