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Welcome to the Knox video training series.

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In this video, we’ll show you how to get started with managing Galaxy Enterprise Edition devices in the Knox MSP Portal. 

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Let’s get started 

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As an official Samsung Knox Managed Service Provider, 

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you can easily manage your customer’s Enterprise Edition devices from a single, easy to use console. 

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Before you can get started with managing Enterprise Edition devices in the Knox MSP Portal, 

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you’ll need to enroll in the Knox Partner Program as a Managed Service Provider.

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You’ll then need to have Galaxy Enterprise Edition devices purchased and uploaded to your customer’s accounts. 

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After you’ve been approved for enrollment for the Knox Partner Program, sign in and launch the Knox MSP Portal. 

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When you launch the Knox MSP Portal, you’ll land on the notifications dashboard. 

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Here you’ll receive important notifications related to your managed customers’ devices, services, and licenses. 

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To start managing Enterprise Edition devices, we’ll need to first have a customer in the Knox MSP Portal. 

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Select Customers from the left menu, then click ADD CUSTOMER. 

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If you are managing an existing Knox customer, you can enter their Customer ID in the field on the right. 

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In this demo, we’ll be adding a brand new jointly-managed customer to the Knox MSP Portal.

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After we fill out the CUSTOMER INFORMATION form and create the new customer, 

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we’ll then need to ensure that the customer gets Enterprise Edition devices added to their account. 

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As mentioned in the requirements, you’ll need EE devices purchased and uploaded to your customer’s account. 

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If you are jointly managing your customers, have them provide their Customer IDs to their EE device reseller. 

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The reseller will upload the devices directly to the customer’s account. 

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If you are fully managing your customers, then you’ll need to provide your MSP ID to your resellers 

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so that they can upload the Enterprise Edition devices directly to your Knox MSP Portal. 

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Once Enterprise Edition devices have been uploaded to the customer’s account, 

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you’ll be able to generate Knox Suite licenses for the Enterprise Edition devices. 

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To do this, go to Licenses in the left navigation menu, then click MANAGE KNOX SUITE ENTERPRISE EDITION LICENSE.

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In the pop-up, select the customer with Enterprise Edition devices from the list. 

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Click CONFIRM to generate an Enterprise Edition license for this customer. 

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After you accept the Samsung Knox terms of use, you’ll be taken to the Enterprise Edition dashboard page. 

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Select the device reseller that uploaded the Enterprise Edition devices, then click GENERATE LICENSE. 

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In the pop-up, select whether you want to Append to an existing license key or Generate a new license key. 

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Enter an optional license start date, then click GENERATE.

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To return to the License page, click the arrow in the top-left corner of the screen. 

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Back on the Licenses page, you’ll see a list of all licenses, current and expired.

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From here, you can manage the services that your customers have access to by clicking a service in the CUSTOMERS column.

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For example, if we wanted to launch and manage Knox E-FOTA for our customer, 

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we’d simply click the Knox E-FOTA link to launch that service’s console. 

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After the console launches, we’ll be able create campaigns and apply important updates 

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to the customer’s devices without ever leaving the Knox MSP portal. 

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This concludes our tour on getting started with Enterprise Edition devices on the Knox MSP Portal. 

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For more information on Knox MSP, or on getting started with other Knox services, visit docs.samsungknox.com.

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Thanks for watching!