WEBVTT Kind: captions Language: en-GB 00:00:10.500 --> 00:00:12.600 Welcome to the Knox video training series. 00:00:12.600 --> 00:00:19.966 In this video, We would like to introduce use cases of Knox MSP portal that shows how a managed service provider can differentiate 00:00:19.966 --> 00:00:24.532 managed services with Samsung devices and Knox solutions through Knox MSP Portal. 00:00:24.533 --> 00:00:31.399 The Knox Managed Service Provider (MSP) Portal empowers Knox MSPs with robust and adaptable management capabilities across 00:00:31.400 --> 00:00:39.133 Samsung devices and Knox Solutions. Recently, Knox Asset Intelligence and Knox Remote Support have been enabled on Knox 00:00:39.133 --> 00:00:44.033 MSP portal. In conclusion, Knox Managed Service Providers can make full use of Knox Suite 00:00:44.033 --> 00:00:52.099 products and features for their customers. Knox MSPs are able to efficiently navigate and utilize Knox Suite functionalities through Knox 00:00:52.100 --> 00:00:57.933 MSP Portal where a smooth and frictionless experience to manage multiple customers and products is assured. 00:00:57.933 --> 00:01:03.199 With Knox Asset Intelligence, you can support a quality and enhanced device management service remotely. 00:01:03.200 --> 00:01:11.033 Effective monitoring of battery performance and identification of applications that contribute to excessive battery drain are vital for ensuring 00:01:11.033 --> 00:01:18.066 optimal device longevity and user satisfaction. By closely monitoring battery performance, you can promptly detect any potential issues and 00:01:18.066 --> 00:01:24.566 take appropriate actions to address them. This includes identifying and managing applications that consume a significant amount of battery 00:01:24.566 --> 00:01:32.132 power, either by optimizing their power usage or disabling them when necessary. By proactively managing battery drain concerns, 00:01:32.133 --> 00:01:38.366 you can extend the overall battery life of devices and provide a seamless user experience, ultimately improving device 00:01:38.366 --> 00:01:40.732 performance and user satisfaction. 00:01:40.733 --> 00:01:41.866 Let’s get started. 00:01:41.866 --> 00:01:50.399 Firstly, begin by logging in at partner.samsungknox.com and launch your MSP Portal by clicking ‘Knox MSP portal’ on 00:01:50.400 --> 00:01:51.433 the left hand side. 00:01:51.433 --> 00:01:59.599 In your Knox MSP Portal, you can enter to a KAI console of your particular customer in order to help them manage their devices. 00:01:59.600 --> 00:02:06.133 If you can't find KAI console for your customer, you can enable it by following simple steps. 00:02:06.133 --> 00:02:09.033 1) Click a name of you customer 00:02:09.033 --> 00:02:19.466 2) Click "Manage account" button 3) Click a checkbox or Knox Asset Intelligence and Save button 00:02:19.466 --> 00:02:26.332 Now go to Battery insights under the Dashboard, you will see number of general battery-related insights as miniature charts 00:02:26.333 --> 00:02:31.866 there. The Battery state of health tile shows your enrolled devices split between Good, Normal, 00:02:31.866 --> 00:02:38.799 or Bad states. These states represent the overall health of each device's battery, and how much of its original charge the battery can hold. 00:02:38.800 --> 00:02:50.233 Good means 75% & above, Normal means 55 to 75% and Bad means 55% & lower. Hover over a chart segment to see the devices in that 00:02:50.233 --> 00:02:57.166 category and the overall percentage of the fleet or group it covers. If needed, you can find specific data by 00:02:57.166 --> 00:03:06.299 selecting the time frame e.g. last 30 or 60 days etc. Also, you can group devices to track only specific group of devices. 00:03:11.733 --> 00:03:19.133 Now go to Apps insights under the Dashboard, you will see number of general apps-related insights as miniature charts there. 00:03:24.500 --> 00:03:30.633 The Apps with highest battery consumption tile shows the top five apps that consume the most battery on average, per 00:03:30.633 --> 00:03:37.499 device and per day. Similar to battery insights, you can find specific data by selecting the time frame or specific 00:03:37.500 --> 00:03:46.533 group of devices. Also you can select managed or unmanaged apps you want to see. You can specify the managed & unmanaged 00:03:46.533 --> 00:03:50.499 apps by going into dashboard setting & managed apps tab. 00:04:00.833 --> 00:04:07.466 If you as a Managed Service Provider need to directly look into an issue on customer’s device by remotely accessing to the device, 00:04:07.466 --> 00:04:08.999 you can use Knox Remote Support. 00:04:10.733 --> 00:04:15.266 Managed Service providers can not only pre-install a Knox Remote Support agent on device 00:04:15.266 --> 00:04:21.566 through EMM, but also send an SMS to the device user to start remote support after you get the agreement of the user. 00:04:30.233 --> 00:04:36.633 After Knox Remote Support is activated, Managed Service providers can look at the device screen and capture and transfer it, to 00:04:36.633 --> 00:04:39.099 further analyze and resolve issues. 00:04:44.566 --> 00:04:51.399 When you find battery issues on few of your customer' devices you may need to instantly inform that they need to get their devices or 00:04:51.400 --> 00:04:56.900 batteries swapped. You can make use of “push notification” device command from Knox Manage console to inform 00:04:56.900 --> 00:05:02.733 the user. You can do this by going into Knox manage console, find the user of the device, click on it 00:05:02.733 --> 00:05:12.499 then press 'device command' button. Now click on 'push notification' command, fill in the message you want to send and press 'ok'. 00:05:25.666 --> 00:05:32.566 And with that, we have reached the end of our video on leveraging the Knox MSP Portal to unlock your business potential. Now, you have 00:05:32.566 --> 00:05:39.999 the necessary insights to make the most of Knox solutions and Samsung devices. Take this opportunity to explore and utilize the key 00:05:40.000 --> 00:05:43.300 features they offer, empowering your business to thrive and succeed. 00:05:43.300 --> 00:05:51.933 For more information on Knox MSP Portal and Knox Suite, or on getting started with other Knox services, visit docs.samsungknox.com. 00:05:51.933 --> 00:05:53.166 Thanks for watching!