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Language: en

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Welcome to the Knox video training series.

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In this video, we’ll show you how to configure the Knox Manage kiosk profile.

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A 'kiosk' is a mobile device pre-configured to provide a customized 

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and controlled experience for users and customers. 

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With Knox Manage,

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IT admins can easily create profiles that allow 

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devices to operate as either a single-app

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or a multi-app kiosk,

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and quickly deploy to devices in the fleet.

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So, if you’re ready to learn about 

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this great feature, let’s get started.

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Before you begin, you will need:

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An account at samsungknox.com.

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Access to the Knox Manage console, and

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One or more devices in your fleet that can be deployed as a kiosk

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Once you’re ready to begin, 

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sign into your account at samsungknox.com

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Locate the Knox Manage widget and click Launch console. 

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This will take you to the Knox Manage console.

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 Let’s create a new configuration by selecting Kiosk

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from the left navigation menu, then clicking Add. 

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With Knox Manage, you can create

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two types of kiosk configurations.

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A Multi App Kiosk lets you 

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configure a device with more than one application,

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 and can be customized 

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with branding-specific wallpapers and colors.

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A Single App Kiosk provides a much simpler

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configuration where only one application

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can be launched 

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from the device’s home screen. 

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Let’s start with creating a Multi App Kiosk. 

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then select Multi App Kiosk and click OK.

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This opens the Kiosk wizard.

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First, enter a name for your Multi App Kiosk

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and verify that the package name has been set.

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Next, configure the appearance of the kiosk

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by choosing the device’s orientation and grid, 

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and changing optional advanced settings like the background wallpaper,

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screen composition, and more. 

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In our example, we’ll go to Advanced Settings to ensure 

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that the status bar is displayed. 

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If we want kiosk users to be able to access common device settings

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like Wi-Fi, Bluetooth, or Airplane Mode,

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enable these in the Advanced Settings Device Settings pop-up. 

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Let’s now add a few apps to our kiosk

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by simply dragging and dropping the app icons 

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to the preview area. 

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Once you’ve added the necessary apps and configured

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the kiosk to your liking.

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click Save then OK

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It may take a moment for Knox Manage to build the kiosk configuration. 

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Once complete, the configuration will appear in the kiosk list. 

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When you’re ready to deploy the kiosk configuration to your enrolled devices,

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 select Profile from the left navigation menu.

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On the profile page, click Add

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then give your new profile a name and select the device platform. 

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Click Save & Set Policy to continue.

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On the Set Policy page, select Kiosk in the Android Enterprise sub menu. 

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In the Kiosk App Settings field, select the type of kiosk

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that you want to deploy to your devices.

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Since we just created a multi app kiosk, we’ll select that here. 

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We’ll then need to add the kiosk configuration we just created.

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In Set Application, click Add and select your kiosk from the list. 

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After you select your kiosk configuration,

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proceed with additional policy settings like whether

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you want users to access utilities, 

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or whether you want the screen to turn on automatically when the device is plugged in. 

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If you want the kiosk configuration to be deleted from the device once

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the policy gets removed Knox Manage,

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then allow this option here. 

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When you’re finished with setting the policy, click Save & Assign, then OK.

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Under the Group tab, select the target group to assign the profile to,

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 then click Assign & Apply. 

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A confirmation window appears with a summary of your profile. 

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Let’s now create a Single App Kiosk. 

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Rather than navigate back to the Kiosk page

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you can alternately create a kiosk configuration while creating a new profile.

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From the Profile menu, click Add, then enter the profile name,

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select the platform, then click Save & Set Policy.

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Select Kiosk in the Android Enterprise sub menu,

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then select Single App in the Kiosk App Settings field.

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Next to Set Application, click Add New.

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This launches the Kiosk wizard in a pop up window. 

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Give your single app kiosk configuration a name,

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and make changes to the device settings as required. 

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Click OK to confirm to push the changes to your devices.

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Locate the app that you want to add to the device,

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then drag and drop the app icon into the preview area. 

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Click Save, then OK to build the kiosk configuration

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and return to the Set Policy screen.

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Proceed with additional kiosk policy settings as needed.

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When finished with the settings, Click Save & Assign, then OK. 

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Under the Group tab

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select the target group to assign the profile to, then click Assign & Apply. 

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A confirmation window appears with a summary of your profile. 

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Click OK to confirm, to push the changes to your devices.

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Once a device receives a kiosk profile,

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it continues to operate in kiosk mode until either an administrator removes the policy,

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or a kiosk “escape” is initiated from the device.

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If the device needs to exit out of kiosk mode,

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and a server connection is unavailable, 

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an end-user or local administrator can exit the kiosk by tapping the information icon

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and selecting Exit Kiosk on the About Kiosk screen. 

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The user will be prompted to enter an Exit Kiosk Code,

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which can be obtained from the Knox Manage console. 

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 To obtain the code, navigate to Device on the Knox Manage console,

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then select the relevant Device Name from the list. 

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In the Security tab, locate Kiosk Mode Status and find the Exit Kiosk Code. 

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Once the code is entered in the device, the kiosk is removed. 

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To re-enter kiosk mode on the device, 

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the IT admin must re-apply the kiosk profile using Knox Manage.

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This concludes our walkthrough of how to configure kiosk profiles 

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and apply them to devices using Knox Manage. 

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Once your kiosk devices are fully deployed in the field,

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IT admins can provide end-users with live support

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and troubleshooting using our Knox Remote Support features.

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We’ll provide a link to another training video about this great feature at the end of this video.

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For more information about the kiosk features in Knox Manage

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or about other Knox services,

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please visit docs.samsungknox.com.

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Thanks for watching.