WEBVTT Kind: captions Language: en-GB 00:00:06.783 --> 00:00:12.283 Hello and welcome to this Knox training video on Getting started with Samsung Care+ for Business. 00:00:12.883 --> 00:00:18.484 In this getting-started video, we’ll show you the basics of Samsung Care+ for Business. 00:00:18.485 --> 00:00:21.962 You’ll learn how to access the Samsung Care+ for Business service, 00:00:21.963 --> 00:00:28.816 how to enter and assign licenses, how to navigate the dashboard, and how to submit a service request. 00:00:29.150 --> 00:00:30.666 Let's jump right in. 00:00:31.150 --> 00:00:31.187 Let's jump right in. 00:00:31.187 --> 00:00:36.664 Before you can begin using Samsung Care+ for Business, you'll need to ensure the following: 00:00:36.665 --> 00:00:42.666 First, you need to purchase a Samsung Care+ for Business license from an authorized license reseller. 00:00:43.533 --> 00:00:51.466 To find an authorized license reseller, go to samsungknox.com, then under Contact Sales, click FIND A PARTNER. 00:00:52.183 --> 00:00:56.183 On the next page, use the filters to select your location. 00:00:56.183 --> 00:01:04.566 In the TYPE field, select Knox License Reseller, then expand the PRODUCTS filter and select Samsung Care+ for Business. 00:01:05.283 --> 00:01:07.999 Next, you'll need a Samsung Knox account. 00:01:08.883 --> 00:01:14.799 If you don't already have one, go to samsungknox.com and click GET STARTED to apply. 00:01:15.850 --> 00:01:22.200 Finally, you'll need to purchase devices from an authorized device reseller and have them uploaded to your account. 00:01:22.900 --> 00:01:30.183 To allow resellers to upload devices directly to your account, you'll need to provide them with your unique Knox Customer ID. 00:01:30.466 --> 00:01:36.499 You can find this customer ID by logging into the Knox Admin Portal, then going to your account information. 00:01:37.883 --> 00:01:42.803 If you're a Knox Suite customer using Samsung Care+ for Business for the first time, 00:01:42.803 --> 00:01:45.882 you may need to enable the service in the Knox Admin Portal. 00:01:45.883 --> 00:01:51.666 Check out our video on Getting started with Knox Admin Portal to learn how to enable additional services. 00:01:52.866 --> 00:01:57.419 After the service is enabled, you'll see a link in the left navigation pane. 00:01:57.419 --> 00:02:01.632 Click this link to view the Samsung Care+ for Business console menu. 00:02:02.350 --> 00:02:07.450 Next, you'll need to register your device reseller so they can upload devices to your account. 00:02:07.450 --> 00:02:14.966 To do this, obtain their Knox Reseller ID, then navigate to the Resellers page and click REGISTER RESELLER. 00:02:16.516 --> 00:02:19.549 Enter the reseller ID, then click Look up. 00:02:19.733 --> 00:02:25.116 Confirm the Reseller information, then click REGISTER to add this reseller to your console. 00:02:25.616 --> 00:02:31.249 Any devices uploaded by this reseller will now appear in the UPLOADS tab on the Devices page. 00:02:32.566 --> 00:02:36.954 Now that you have access to the console and there are devices uploaded to your account, 00:02:36.954 --> 00:02:42.749 the next step is to enter the Samsung Care+ for Business license key that you purchased from your reseller. 00:02:43.483 --> 00:02:45.716 To enter the license key, 00:02:45.716 --> 00:02:51.382 Cilck licenses from the left menu, then go to ACTIONS and click Enter a license key. 00:02:51.450 --> 00:02:55.450 Give your key a name, then enter your purchased license key number. 00:02:55.450 --> 00:03:02.866 If the key is valid, you'll see the license details including the total seats available, and license expiration date. 00:03:03.383 --> 00:03:07.383 You'll need to assign this license to your devices before the expiration date, 00:03:07.383 --> 00:03:11.716 in order to activate your Samsung Care+ for Business coverage plan. 00:03:12.033 --> 00:03:13.766 Click Add to enter the key. 00:03:14.750 --> 00:03:18.750 On the Licenses page, you'll find the newly added license. 00:03:18.750 --> 00:03:22.050 Click the License name to view the number of available seats, 00:03:22.050 --> 00:03:24.666 as well as the license assignment end date, 00:03:24.666 --> 00:03:26.549 and the license coverage type. 00:03:26.783 --> 00:03:32.666 For example, this includes Accidental Damage from Handling or Extended Warranty. 00:03:34.100 --> 00:03:38.466 The next step after entering your license key is assigning the license to your devices. 00:03:39.266 --> 00:03:41.568 When assigning a license to devices, 00:03:41.569 --> 00:03:45.121 you must assign it before the end of its license expiration date, 00:03:45.121 --> 00:03:47.881 otherwise known as the Assignment end date. 00:03:47.882 --> 00:03:47.916 Expiration dates may vary depending on your region 00:03:48.300 --> 00:03:51.650 Expiration dates may vary depending on your region 00:03:51.650 --> 00:03:53.516 and the type of coverage you purchased. 00:03:54.400 --> 00:03:54.573 and the type of coverage you purchased. 00:03:54.573 --> 00:03:57.134 In addition to the license Assignment end date, 00:03:57.135 --> 00:04:01.463 you must also pay attention to the license’s Device eligible period. 00:04:01.463 --> 00:04:05.087 This is the length of time in which you can assign the license to a device, 00:04:05.087 --> 00:04:08.500 after turning on the device for the first time and accepting the 00:04:08.501 --> 00:04:08.583 End User License Agreement, or EULA. 00:04:08.583 --> 00:04:10.166 End User License Agreement, or EULA. 00:04:10.166 --> 00:04:11.549 End User License Agreement, or EULA. 00:04:12.100 --> 00:04:16.595 If you purchased Accidental Damage from Handling, or ADH coverage, 00:04:16.595 --> 00:04:19.780 you’ll receive coverage if you either assign your license 00:04:19.780 --> 00:04:22.632 before or during the Device eligible period, 00:04:22.633 --> 00:04:28.007 and the assignment also happens sometime between the license Start date and Assignment end date. 00:04:29.583 --> 00:04:33.483 If you purchased Extended Warranty, or EW coverage, 00:04:33.483 --> 00:04:39.381 you'll receive coverage if you assign the license before or during the device's Basic Warranty Period, 00:04:39.381 --> 00:04:45.115 and the assignment also happens sometime between the license Start date and Assignment end date. 00:04:45.900 --> 00:04:50.034 The Basic warranty period varies by region and device type. 00:04:50.034 --> 00:04:55.462 Please contact your Samsung Care+ for Business sales rep for more information about your devices 00:04:55.462 --> 00:04:57.649 and their Extended Warranty coverage. 00:04:58.366 --> 00:05:00.799 To ensure that you receive proper coverage, 00:05:00.800 --> 00:05:04.416 we recommend always turning on the device and accepting the 00:05:04.416 --> 00:05:05.999 End User License Agreement 00:05:06.000 --> 00:05:07.796 before the Assignment end date, 00:05:07.796 --> 00:05:09.966 regardless of coverage type. 00:05:11.350 --> 00:05:14.300 Once you’re ready to assign a license to your devices, 00:05:14.300 --> 00:05:20.060 select the license that you want to assign, then click Actions followed by Assign license. 00:05:20.060 --> 00:05:26.516 You can also assign a license by clicking the License name, then clicking ASSIGN LICENSE from the side panel. 00:05:26.916 --> 00:05:33.016 On the Assign license page, you'll find a list of available devices for you to assign the license to. 00:05:33.716 --> 00:05:33.864 On the Assign license page, you'll find a list of available devices for you to assign the license to. 00:05:33.865 --> 00:05:40.342 By default, all available devices are selected, provided that enough license seats are available. 00:05:40.343 --> 00:05:40.499 Select the devices you want to assign the license to, then click ASSIGN. 00:05:41.733 --> 00:05:46.149 Select the devices you want to assign the license to, then click ASSIGN. 00:05:46.766 --> 00:05:52.366 On the Devices page, your newly assigned devices will show Active pending in the Status column. 00:05:52.366 --> 00:05:59.253 After the license assignment completes, go back to the License page where you can see the total number of seats purchased, 00:05:59.254 --> 00:06:05.334 remaining license seats available, and other important information to help you manage the license. 00:06:05.334 --> 00:06:05.432 Click the link in the ASSIGNED column to view the devices assigned to that license. 00:06:05.750 --> 00:06:10.416 Click the link in the ASSIGNED column to view the devices assigned to that license. 00:06:11.000 --> 00:06:15.412 After you've assigned your devices to a Samsung Care+ for Business license, 00:06:15.412 --> 00:06:18.199 you can track your fleet's coverage on the Dashboard. 00:06:18.583 --> 00:06:23.023 In the COVERAGE section, you can quickly see how many license seats you own, 00:06:23.023 --> 00:06:28.482 what type of protection plans you've purchased, and how many claims you have open or in progress. 00:06:28.750 --> 00:06:34.300 Devices in the Active stage indicate that they are covered by a Samsung Care+ for Business plan, 00:06:34.600 --> 00:06:41.516 and Inactive means devices have their Samsung Care+ for Business license expired, cancelled, or failed. 00:06:41.850 --> 00:06:43.990 In this last part of the video, 00:06:43.990 --> 00:06:49.849 we'll briefly explain how to submit a service request in the Samsung Care+ for Business console. 00:06:49.850 --> 00:06:54.422 This process differs for each country, but generally follows a similar path. 00:06:54.422 --> 00:07:00.151 From the Samsung Care+ for Business console, click Service request in the left menu. 00:07:00.152 --> 00:07:06.699 For most countries, a Service Guide tile explains the service request procedure for that specific country. 00:07:06.750 --> 00:07:12.433 Follow the instructions in this tile, as it provides important information related to your country. 00:07:13.683 --> 00:07:17.195 For some countries supporting integration with an insurer's system, 00:07:17.195 --> 00:07:22.999 you can click the SUBMIT A SERVICE REQUEST button to log into the insurer's portal and make a claim. 00:07:23.300 --> 00:07:29.868 If you don't see a button, you can find detailed information on how to submit a service request in the Service request tile, 00:07:29.868 --> 00:07:34.139 or by viewing the Samsung Care+ for Business claim guide for your country. 00:07:34.139 --> 00:07:37.566 We'll provide a link to the claim guides in the video description. 00:07:38.433 --> 00:07:44.783 After you submit a ticket in the insurer's portal, you can head back to the Dashboard to view your claim statuses. 00:07:46.216 --> 00:07:50.532 This completes the video on Getting started with Samsung Care+ for Business. 00:07:50.533 --> 00:07:52.649 For additional help at any time, 00:07:52.649 --> 00:07:58.416 please visit our Samsung Care+ for Business documentation at docs.samsungknox.com. 00:07:58.416 --> 00:08:00.066 Thanks for watching!