Knox Suite knowledge base articles

Explore our knowledge base for:

• General Knox Suite articles
• Known Knox Suite issues and their workarounds
• How-to guides for less common setups

General articles

Generate a Knox Suite license for an existing Enterprise Edition device

Am I eligible for a one-year renewable Knox Suite license if I have legacy Enterprise Edition licenses?

Can I get a Knox Suite for Enterprise Edition license if I purchase Enterprise Edition devices from a hardware reseller who hasn’t joined the Knox Deployment Program?

Can I merge multiple Knox Suite licenses?

What happens when my Knox Suite license expires?

Known issues

Invalid license message despite license shown on the consolidated license page

Knox Suite trial license assigned to devices purchased as a bundle

Maximum license seat count reached despite available seats in Knox services

Active Knox Suite license fails to activate all Knox Suite services

How-to articles

How to assign devices included in your Galaxy Healthcare Edition bundle to a Knox E-FOTA license

How to generate a two-year or three-year license key

How to receive a Knox customer ID