- *BASICS*
- The Knox Ecosystem
- Samsung Knox Portal
- Knox Cloud Services
- General Knox Support
- Knox Licenses
- *FOR IT ADMINS*
- Knox Suite
- Knox Platform for Enterprise
- Introduction
- White paper
- Before you begin
- Get started with UEMs
- Introduction
- Blackberry UEM
- IBM MaaS360
- Microsoft Intune
- MobileIron Cloud
- MobileIron Core
- Samsung Knox Manage
- SOTI MobiControl
- VMware Workspace ONE UEM
- Knox Service Plugin
- Release notes
- Migrate to Android 11
- FAQs
- Troubleshoot
- KBAs
- Knox Mobile Enrollment
- Introduction
- Get started
- Features
- Register resellers
- Add an admin
- Create profiles
- Google device owner support
- MDM compatibility matrices
- Device users
- Activity log
- Enroll and unenroll devices
- Configure devices
- Provide KME feedback
- Use the Knox Deployment App (KDA)
- Recover Google FRP locked devices using KME
- Role-based access control (RBAC)
- Release notes
- FAQs
- Troubleshoot
- KBAs
- Knox Configure
- Mobile
- Wearables
- Shared Device
- Knox Capture
- Introduction
- How it works
- How-to videos
- IT admins: Get started
- Getting started with Knox Capture
- Step 1: Launch Knox Capture
- Step 2: Create a scanning profile
- Step 3: Select apps and activities
- Step 4: Configure the scanner
- Step 5: Set keystroke output rules
- Step 6: Test apps in your configuration
- Step 7: Share your configuration
- Step 8: Deploy Knox Capture in Managed mode
- End users: Get started
- Features
- Release notes
- FAQs
- Troubleshoot
- Knox Manage
- Introduction
- How-to videos
- Get started
- Configure
- Licenses
- Organization
- Users
- Sync user information
- Groups
- Devices
- Content
- Applications
- Profile
- Knox E-FOTA
- Certificates
- Advanced settings
- Monitor
- Kiosk devices
- Remote Support
- Active Directory
- Microsoft Exchange
- Mobile Admin
- Appendix
- Release notes
- FAQs
- KBAs
- Knox E-FOTA
- Introduction
- White paper
- Knox E-FOTA One
- Introduction
- How-to videos
- Get started
- Features
- EMM integration
- Appendix
- Release notes
- FAQs
- Troubleshoot
- KBAs
- Migrate from Knox E-FOTA Advanced to Knox E-FOTA One
- Knox E-FOTA Advanced
- Knox E-FOTA on MDM
- Samsung Care+ for Business
- *FOR RESELLERS*
- Knox Deployment Program
- *FOR MANAGED SERVICE PROVIDERS*
- Knox MSP Program
Frequently Asked Questions (FAQs)
General
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Q: Is Knox Suite a new solution?
A: No, Knox Suite is a bundled offering that includes Knox Manage, Knox Platform for Enterprise, Knox Mobile Enrollment, and Knox E-FOTA. You only need to purchase one license key to use all products included in Knox Suite.
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Q: I am already a Knox customer. Can I upgrade to Knox Suite?
A: Yes.
- Knox Manage customers—You must purchase Knox Suite and replace the existing Knox Manage license key with a new Knox Suite license key within your Knox Manage tenant.
- Knox E-FOTA customers—If you're using Knox E-FOTA Advanced or Knox E-FOTA on MDM, you must migrate your devices to Knox E-FOTA One, which is the E-FOTA edition included in Knox Suite.
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Q: What are the minimum operating system requirements to use Knox Suite?
A: The OS requirements of the individual products included in Knox Suite generally apply when these products are used as part of Knox Suite. However, Knox Manage (for use with a Knox Suite license key) requires the Android Enterprise mode, and devices must have Android N or later.
License
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Q: How can I manage a license key for all Knox Suite products? If I enroll a device to both Knox Manage and Knox E-FOTA, how many license seats are consumed?
A: The same Knox Suite license key can be used in both Knox Manage and Knox E-FOTA One admin portals. If an IT admin registers the same key and enrolls a device with the same IMEI in both portals, only one license seat is consumed. Two license seats are consumed if the IT admin enrolls two different devices in each portal.
Example: Device A (IMEI: A123B456), Device B (IMEI: T098Y432), Knox Suite license key C (100 seats)
- The IT admin enrolls Device A in both Knox Manage and Knox E-FOTA admin portals using license C. License C will have 99 remaining seats.
- The IT admin enrolls Device A in Knox Manage and Device B in Knox E-FOTA using license C. License C will have 98 remaining seats.
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Q: How can I view the license usage and expiration of each product?
A: Your license usage and expiration status are available in the Knox Manage admin portal. See View and modify a license
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Q: How can I upgrade enrolled Knox Manage devices to a Knox Suite license key?
A: If the devices are registered with Android Legacy mode, you must change the enrollment type and policy to Android Enterprise because Knox Suite only supports the Android Enterprise enrollment mode.
If the devices are enrolled as Android Enterprise devices, you can upgrade to the Knox Suite license key by changing the user or organization type to Knox Suite. You can do this type change in the User and Organization menu. Alternatively, you can select a target user or organization to upgrade when you register a new Knox Suite key in the Knox Manage admin portal.
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Q: What happens to devices when a license expires?
A: The policies configured on the tenant and deployed to the devices will remain active. Policies can’t be changed or removed until you extend an expired license or enter a new valid license. With an expired license, you can only unenroll devices and update the license. Both Knox Suite and Knox Manage license keys will behave in the same way.
For example, devices enrolled with a Knox Suite license will have the Expired status when the Knox Suite license expires even if there are available seats in Knox Manage license.
Features
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Q: How do I set up Knox Manage with Knox Suite?
A: Once you've performed all onboarding procedures in this guide, see Workflow: Set up Knox Manage with a Knox Suite license.
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Q: How do I know which policies are premium Knox features?
A: Policies with a
in the Knox Manage admin portal are Knox premium features. These features require a Knox Suite license key.
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Q: How do I configure premium Knox features?
A: Do the following:
- Perform all onboading procedures in this guide.
- Perform the tasks in Workflow: Set up Knox Manage with a Knox Suite license.
- Add or modify a profile.
- Configure the policies in Samsung Knox running Android Enterprise > Knox Service Plugin.
Enterprise Edition (EE) devices
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Q: I have legacy EE licenses (Knox Configure and Knox E-FOTA on MDM). Can I avail of the 1-year Knox Suite license too?
A: Yes. If you currently have an active legacy EE license, you're also eligible for a 1-year renewable Knox Suite license. See Prerequisites for organizations with legacy EE licenses for more information.
IMPORTANT—When you generate your Knox Suite license, your legacy EE licenses for Knox Configure and Knox E-FOTA on MDM will expire in three months.
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Q: Can I generate a 2- or 3-year license?
A: Yes. To do so:
- Generate a 1-year license through SamsungKnox.com.
- Contact your reseller to extend your license. You do not need to wait until the end of the first year to do this.
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Q: Can I get a Knox Suite for EE license if I purchase my EE devices from a hardware reseller that has not joined Knox Deployment Program (KDP)?
A: No. The Knox Suite for EE license is only available for devices sold by KDP resellers.
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Q: How can I get a Knox customer ID?
A: Do the following:
When your customer account is approved, you'll receive a customer ID. Provide your customer ID to your reseller, so they can upload your device details to SamsungKnox.com.
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Q: If I have multiple Knox Suite licenses, can I merge them?
A: Yes, you can merge license keys. See Merge Knox Suite for EE licenses for more information.
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Q: What happens when my Knox Suite license expires?
A: The policies configured on the tenant and deployed to the devices will remain active. Policies can’t be changed or removed until you extend an expired license or enter a new valid license. With an expired license, you can only unenroll devices and update the license.