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Before you begin

Before you can start generating Knox Suite licenses for your Enterprise Edition (EE) devices, you must perform the prerequisite steps described in this section.

Prerequisites

Perform the following prerequisite procedures before you generate a Knox Suite license.

  1. Create a Samsung account if you don't have one.

  2. Obtain a Knox customer ID if you don't have one. You can do this by applying for a Knox Suite trial.

    When your application is approved, you'll find your Knox customer ID in the Knox admin portals. For example, in the Knox E-FOTA One admin portal, you'll find your customer ID when you click your account's avatar.

  3. Purchase EE devices from a Samsung device reseller. Give your customer ID to your reseller.

    NOTE—Your device reseller must be member of Knox Deployment Program (KDP).

    Your reseller uploads your devices to SamsungKnox.com under your customer ID.

You can now generate a Knox Suite license for your EE devices.

Prerequisites for organizations with legacy EE licenses

Perform these procedures if you have an active legacy EE license (for Knox Configure and Knox E-FOTA on MDM) and you want to convert them to a Knox Suite license.

IMPORTANT—When you generate your Knox Suite license, your legacy EE licenses for Knox Configure and Knox E-FOTA on MDM will expire in three months.

  1. Create a Samsung account if you don't have one.

  2. Obtain a Knox customer ID if you don't have one. You can do this by applying for a Knox Suite trial.

    When your application is approved, you'll find your Knox customer ID in the Knox admin portals. For example, in the Knox E-FOTA One admin portal, you'll find your customer ID when you click your account's avatar.

  3. Provide your customer ID to the reseller that sold you your EE devices. Have them upload the devices to SamsungKnox.com under your customer ID.

    NOTE—Your device reseller must be member of Knox Deployment Program (KDP).

After your reseller uploads your devices, you can generate a Knox Suite license for your EE devices.